IT Support Engineer

4 weeks ago


Riyadh, Saudi Arabia TechZone Full time

Job location Riyadh

**Responsibilities**:

- Diagnose and resolve technical issues related to laptops, computers, and mobile phones
- Setting up and configuring new laptops, desktops, and mobile phones
- Install authorized software to laptops and desktops
- Antivirus installation to all desktops and laptops
- Maintain standard SLA, OLA
- Maintain proper record on ITSM tool and update time to time-based on incidents and requests
- Fault-finding to laptops and desktops
- Ensure all logs for equipment and users are maintained
- Providing support for MAC Book and Windows PC
- Perform basic administrative support duties as required to meet specific operational objectives
- Perform miscellaneous job-related duties as assigned by the IT Supervisor
- Ensure that a high level of customer service and support is provided to all internal and external customers

**Requirements**:

- Bachelors in IT or computer science or equivalent
- 2-3 years of IT / Desktop Support experience
- Good MCSE knowledge or Certification
- Basic CCNA Knowledge
- Good ITIL knowledge or certification
- Must have knowledge of ITSM tool (BMC Remedy, Service now etc.)
- Customer support skills
- Good logical reasoning
- Good communication skills
- Flexible with working hours
- Professional personality and positive attitude


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