Fm Helpdesk Manager

2 weeks ago

Riyadh, Saudi Arabia Serco Plc Full time

Make a difference every day
We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".

Your Opportunity
We are currently bidding for a prestigious new project in Riyadh, Saudi Arabia and we are looking for a Facilities Management (FM) Helpdesk Manager who will support with the delivery and management of the service providers and integration of site-wide operations.

The purpose of the project under this contract is to provide consulting and management support to a Ministry in KSA with the necessary tools to manage and maintain assets and facilities, through improving activities to meet service requirements, developing business strategies that ensure reducing costs of the life cycle of assets, and improving practices to increase efficiency and effectiveness. It includes but not limited to long-term management of assets, facilities, resources and services to improve performance, reduce costs and manage the life cycle. In brief, the scope is for the provision of consulting, technical, management and administrative support for facilities and asset management works.

The Ministry is in the process of developing and executing a transformation program. This program involves transitioning from the management of operations and maintenance contracts to the management of contracts related to assets and facilities. The Ministry’ primary objective is to achieve maximum value and benefit for the life cycle of assets and facilities within their estate.

Key Accountabilities
Strategy and Planning
Management an operation support services functional area and venue plans
To assist with any functional requirements
Ensure implementation an adherence for all event wide policies and procedures
Represent as required the operations support services department in matters related to maintenance operations regarding safety and operational issues.
Work with venue management an overlay team in ensuring the facilities management requirements of temporary structures across the site
Promoting innovation best practises and green technologies in accordance with standards.
Manage and monitor the project Task/Milestones and risk registers using dedicated information technology.

Monitor compliance of service providers across operations support services that extend to key performance indicators and resolving performance gaps implementing penalties and or incentive awards an managing contract scope variations.

**Operational Responsibilities**:
Act as the initial point of contact for onsite Operations support services activities.

Work alongside the appropriate zone, functional area Managers, such as ceremonies, International participants and venue management on ensuring a seamless delivery of Operational support

Manage the Service Providers adherence to the planned preventative maintenance, testing and inspections

Manage shut-downs as required for transitions and installations

Manage the Service Providers adherence to the planned periodic cleaning tasks

Ensure all reactive work orders are carried out in accordance with the contractual SLA.

**People Responsibilities**:
Manage allocated teams responsibly and proficiently, providing effective line management to direct reports

Evaluate performance of individual direct reports

Provide visible leadership to the team and across the organisation to key stakeholders

**Event Time responsibilities**:
In addition to the operational and people roles and responsibilities stated above, this role will evolve throughout the event and it is likely that the role may change with the operational needs

Specific Requirements
6+ years' experience, two years of which were in a similar role working within a highly dynamic and complex environment, with specific experience related to Hard Services facility management operations.
Programme / Project management experience coordinating complex major event projects.
Understanding of Hard and Soft Service operational dependencies and impact on other functions and non-operational directorates.
Background in facilities management and operations
Degree in engineering or equivalent, specializing in Power systems and large networks including infrastructure/Electrical
An understanding of Facility Management contractors in the region
Experience in working with Government partners
Knowledge of international event or large facility operations
Standard MS Office software proficiency. Microsoft Project / Visio an asset.
Fluent in English (reading and writing), Arabic or other second language preferable.

What’s in it for you?
At Serco, our core values drive everything we do, and we believe in fairly compensating our c

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