Section Head

3 weeks ago

Riyadh, Saudi Arabia Shoemart KSA Full time

BASIC INFORMATION
Position Title Section Head

Job Family Retail Sales and Operations
Function / Department Retail (Store Operations)

POSITION OBJECTIVE
The job holder will be responsible for guiding the success of a Shop by leading and motivating the selling team, developing and managing the service environment and presenting a clean, neat and organized shopping environment for our customers.

DO Key Responsibilities
1.
Sales And Customer Focus

Consider the needs of customers at all times
Implements a high standard of customer focus within the store
Regularly assesses customer service standards within store
Leads by example in all aspects of customer service
Actively seeks ways to achieve or exceed shop sales targets
Ensures all members of team have an understanding of figures and targets to be achieved
Ensures any promotional offers, regarding stock, are implemented within own store
Ensures store maintenance budgets are used effectively to maintain smooth running of the store
2.
Store Administration

Regularly audits own store administration and resolve any issues
Implements, within own store, any changes in administration procedure positively and effectively
Take over the role of the store manager in his absence

3.
Stock Presentation & Management

Liaises with Retail and Concept Manager to ensure store has the correct stock package and required stock levels to maximize sales potential
Ensures a high standard of visual merchandising and maintenance amongst all staff
Effectively communicates any changes in stock or store layout to all members of the team
Ensure that each member follow the retail standard
Maintaining the back store operation and replenishment of the merchandise
4.
Competition Management

Is aware of the key competitors for the store & monitors competition on all aspects on a regular basis.
Suggests proactive measures to the Area Manager to counter competition threats.

5.
Staffing & Performance Management

Monitors/ Manages schedules for salesperson work hours, vacations and days off;
Resolves salesperson complaint and concerns and provides ongoing performance feedback, Counsels salesperson when necessary;
Encourage full participation of salesperson in creating store goals and developing plans
Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company
Maintain the leave of the staff

6. Security

Ensures security procedures are adhered to throughout the store e.g. Staff bag checks
Maintains a high standard of security awareness, regarding stock and money, within store
Completes all reporting requirements of the Store Manager on time.

DISPLAY
QUALIFICATION Basic Qualification / Education / Vocational Training High School Diploma
Advanced
Qualification / Certification / Specialist Training (required) Graduate, (Desired) MBA

Specific / Relevant Experience 2 years in retail industry heading one complete section/department

COMPETECIES Skills and Capabilities Pricing of apparels
Merchandising
Customer care
Result Orientation
Problem solving
Communication
Planning, Organizing and follow-up
Domain expertise
Decision making in absence of the store manager

DELIVER
Perspective Key Result Area (KRA) Measure
Financial Maximise Sales and Profitability Accuracy in meeting Sales Target of the Store
Sales per employee/ sq. ft
% improvement in ATV
Increase in customer footfalls
Reduce store operating costs % reduction in the operating costs
Loss Prevention Cost of Damage/Loss goods on physical or invisible
Optimize Inventory process Inventory levels as against target
Customer Enhanced store experience Customer Feedback (Scores / No. of Complaints)
Mystery shopping Score
Increase in customer awareness on products Customer Feedback Score / Mystery shopping Score

Current Processes (Internal) Adherence to SOPs (Internal to the organization) % deviations from the defined SOPs (Audit score/Mystery shopping)
100% stock availability Customer Feedback Score
% of instances of stock outs
"Build" for Future" (Capability) Enhance the technical and behavioural skills of the store team Number of training programs attended by self/
% improvement in performance pre and post training session or review to review
Retention of key talent Attrition rates
Team Engagement Employee engagement Score

JOB INTERACTIONS
KEY INTERNAL INTERACTION WITH NATURE OF INTERACTION
Warehouse
For placing orders and ensuring stock availability

Inventory controller
For placing orders and ensuring stock availability

Marketing Manager
For planning and giving feedback on store promotions

Visual Merchandiser
For planning and giving feedback on store VM standards

Human Resources
For staff issue and grievance resolution and other hr related matters

Finance
For store operating budget/cost finalization

KEY EXTERNAL INTERACTION WITH NATURE OF INTERACTION
Customer
For customer conversion by displaying excellent customer service

Peers in the Industry
To share b

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