Senior Engineer, Service Delivery

4 weeks ago

Riyadh, Saudi Arabia Dell Full time

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us to do the best work of your career and make a profound social impact as a **Senior Service Delivery Engineer** on our **Professional Services Delivery Team** in **Riyadh, Saudi Arabia.**

**What you’ll achieve**

As a Senior Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and facilitate continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

**You will**:

- Coordinate the activities of technical solution team members to meet contract obligations, ensuring that full life cycle delivery costs are within the service level agreement.
- Proactively identify potential issues and drive resolution to avoid customer impact; facilitating continuous improvement.
- Build and sustain effective communications with all partners and cross-functional teams, maximising the customer experience and relationships
- Develop strategic account growth plan along with sales and Global Services SMEs, identifying and pursuing potential sales opportunities
- Maintain awareness of all service matters and manage customer during high priority escalations.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
**Essential Requirements**
- Be an experienced Service Delivery Engineer, with a strong history of executing and completing complex projects, having 5 to 7 years of related experience.
- Have strong organisational and planning skills, being able to coordinate teams across all program activities.
- Be strategic and have had a successful history of growing accounts, with proven analytical, problem solving and negotiation skills.
- Preferred experience in implementation of Dell infrastructure products and solutions, Backup Systems, Data Protection, Business Continuity, Disaster Recovery, Data Migration, Data Storage Systems, Dell Servers and CI/HCI systems.
- Preferred skills in Operating Systems, Windows, Unix, VMware, Shell scripting and Networking.

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

**Job ID**:R244485
**Dell’s Flexible & Hybrid Work Culture**

At Dell Technologies, we believe our best work is done when flexibility is offered.

We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.

  • Senior Data Engineer

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Delivery Hero SE Full time

    About the RoleWe're seeking a highly skilled Senior Data Engineer to lead the design, development, and maintenance of our data infrastructure. This individual will work closely with cross-functional teams to ensure that our data platform meets the evolving needs of our business.Main Responsibilities:Team Leadership: Lead and mentor a team of data engineers,...

  • Senior Mobile Engineer

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Delivery Hero SE Full time

    Company DescriptionHungerStation is the first Saudi Food delivery App in the region Established in 2012. Today HungerStation enables you to browse the largest selection of restaurants and supermarkets in KSA that reach 35,000+ options.In HungerStation, we stand for our customers' satisfaction, partners' loyalty and riders' wellbeing, in addition to our...

  • Senior Android Engineer

    4 weeks ago

    Riyadh, Saudi Arabia Delivery Hero Full time

    About the opportunity **You will be working on**: - Keep abreast of the latest software development methodologies in order to be able to provide best-in-class software solutions - Analyze product requirements in order to understand engineering requirements, evaluate the technical feasibility, estimate efforts, and provide the required solutions in...

  • Delivery Operations Director

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia iMile Delivery Full time

    iMile Delivery is a forward-thinking company that prides itself on its commitment to innovation and excellence. As a Senior Project Coordinator, you will play a vital role in shaping the future of our organization and driving business growth through strategic project planning and execution.About this RoleThis is a challenging and rewarding position that...

  • Senior Backend Engineer

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Delivery Hero SE Full time

    Company DescriptionHungerStation is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part...

  • Senior Service Delivery Lead

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Johnson & Johnson Full time

    Job OverviewAs a Senior Service Delivery Lead, you will oversee the delivery of exceptional customer service across multiple regions. You will partner with cross-functional teams to identify business needs and develop solutions that meet or exceed customer expectations.You will leverage your expertise in supply chain management to drive process improvements...

  • Engineering Services Delivery Manager

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia ALTATWEER Consulting Engineers Full time

    We are looking for an experienced professional to join our team at ALTATWEER Consulting Engineers as an Engineering Services Delivery Manager.This role involves leading our engineering consultancy office, developing and executing strategic plans to drive business growth, and establishing strong relationships with clients and partners.Key...

  • Senior Product Strategist

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Delivery Hero SE Full time

    Delivery Hero SE is a leading global delivery platform, operating in over 70+ countries worldwide. We are seeking a Senior Product Manager to join our team, responsible for developing and executing product strategies that drive business growth and customer satisfaction.Key ResponsibilitiesDevelop and maintain a deep understanding of our customers' needs and...

  • Senior Backend Engineer

    1 week ago

    Riyadh, Saudi Arabia Delivery Hero Full time

    About the opportunity **You will be working on**: - Take part in architectural decision-making on a platform that is used by millions of people. - Playing an active role in designing, improving and most importantly securing the overall backend architecture to support massive growth in users and products without compromise. - Deal with Docker containers,...

  • Data Engineering Team Lead

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Delivery Hero SE Full time

    About Delivery HeroAt Delivery Hero, we're passionate about making food delivery more accessible and enjoyable for everyone. Our company has been at the forefront of the industry since 2012, providing a platform for consumers to discover their favorite restaurants and have them delivered right to their doorstep.We're committed to innovation and customer...

  • IT Service Delivery Specialist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full time

    About the RoleEjada Systems Limited is seeking a highly skilled and experienced Senior Delivery Manager to join our team. As a Senior Delivery Manager, you will be responsible for overseeing and managing the successful delivery of complex projects and services. Your primary responsibility will be to ensure that business objectives are met by aligning teams,...

  • Senior Data Engineering Specialist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Delivery Hero SE Full time

    About UsAs part of Delivery Hero SE, we stand for customer satisfaction, partner loyalty, and rider wellbeing. Our vision is to provide the utmost levels of service platforms.The RoleYou will lead the design, development, and maintenance of our data infrastructure. Your technical vision will be critical in fostering a culture of innovation and collaboration...

  • Cloud Data Architect and Engineer

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Delivery Hero SE Full time

    About the Job DescriptionAs a Senior Data Engineer, you will be responsible for overseeing the design, development, and maintenance of our data infrastructure. This will involve working closely with cross-functional teams to ensure that our data platform meets the evolving needs of our business.Key Responsibilities:Leadership: Lead and mentor a team of data...

  • Senior Ios Engineer

    1 week ago

    Riyadh, Saudi Arabia Delivery Hero Full time

    About the opportunity **You will be working on**: - Keep abreast of the latest software development methodologies in order to be able to provide best-in-class software solutions. - Analyze product requirements in order to understand engineering requirements, evaluate the technical feasibility, estimate efforts and provide the required solutions in...

  • Senior Project Coordinator Lead

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia iMile Delivery Full time

    iMile Delivery is seeking a talented individual to fill the role of Senior Project Coordinator. This position offers an exciting opportunity to work with our team and contribute to the success of our organization.About iMile DeliveryiMile Delivery is a leading logistics company dedicated to providing exceptional delivery services to our clients. Our team of...

  • Software Engineering Manager

    1 week ago

    Riyadh, Saudi Arabia Delivery Hero Full time

    About the opportunity **Responsibilities**: - Defining the strategic direction of your team and you will contribute to the technical strategy for the entire Hungerstation consumer products. - You will guide and coach an exceptional team of engineers, mentoring them in technical and non-technical aspects and lead them to build stable, scalable and reliable...

  • Logistics Optimization Senior Manager

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Delivery Hero SE Full time

    About Delivery Hero SEWe are a leading local delivery platform, pioneering the way food and grocery deliveries are made fast, easy, and to your door. Our mission is to deliver an amazing experience in over 70+ countries worldwide.Job OverviewWe are seeking a seasoned logistics expert to join our team as a Senior Logistics Manager. The successful candidate...

  • IT Service Delivery Manager

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Olayancareer Full time

    Olayancareer is seeking an IT Service Delivery Manager to oversee the delivery of our Print Management and Document Management services. In this role, you will be responsible for ensuring high-quality service delivery, meeting customer needs, and driving business growth.Responsibilities:Service Delivery: Oversee the delivery of Print Management and Document...

  • Head of IT Service Management

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Delivery Hero SE Full time

    Delivery Hero SE is looking for a highly experienced Head of IT Service Management to lead and optimize our IT infrastructure, service management, and operations across our offices, dark stores, and cloud kitchens.This is a senior leadership role based at our Riyadh HQ, critical to ensuring seamless IT operations that support our fast-growing...

  • Sales and Services Delivery Expert

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Schneider Electric Gruppe Full time

    Unleash Your Potential with Schneider Electric GruppeWe are seeking a highly skilled Senior Services Sales Engineer to join our team. As a key member of our sales team, you will be responsible for:Promoting and selling technical services to our clients.Developing account profiles and executing sales plans.Engaging with target audiences using market and...