Senior Engineer, Service Delivery

6 months ago


Riyadh, Saudi Arabia Dell Technologies Full time

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us to do the best work of your career and make a profound social impact as a **Senior Service Delivery Engineer** on our **Professional Services Delivery Team** in **Riyadh, Saudi Arabia.**

**What you’ll achieve**

As a Senior Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and facilitate continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

**You will**:

- Coordinate the activities of technical solution team members to meet contract obligations, ensuring that full life cycle delivery costs are within the service level agreement.
- Proactively identify potential issues and drive resolution to avoid customer impact; facilitating continuous improvement.
- Build and sustain effective communications with all partners and cross-functional teams, maximising the customer experience and relationships
- Develop strategic account growth plan along with sales and Global Services SMEs, identifying and pursuing potential sales opportunities
- Maintain awareness of all service matters and manage customer during high priority escalations.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
**Essential Requirements**
- Be an experienced Service Delivery Engineer, with a strong history of executing and completing complex projects, having 5 to 7 years of related experience.
- Have strong organisational and planning skills, being able to coordinate teams across all program activities.
- Be strategic and have had a successful history of growing accounts, with proven analytical, problem solving and negotiation skills.
- Preferred experience in implementation of Dell infrastructure products and solutions, Backup Systems, Data Protection, Business Continuity, Disaster Recovery, Data Migration, Data Storage Systems, Dell Servers and CI/HCI systems.
- Preferred skills in Operating Systems, Windows, Unix, VMware, Shell scripting and Networking.

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

**Job ID**:R237865
**Dell’s Flexible & Hybrid Work Culture**

At Dell Technologies, we believe our best work is done when flexibility is offered.

We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.



  • Riyadh, Saudi Arabia Delivery Hero Full time

    About the opportunity **You will be working on**: - Keep abreast of the latest software development methodologies in order to be able to provide best-in-class software solutions - Analyze product requirements in order to understand engineering requirements, evaluate the technical feasibility, estimate efforts, and provide the required solutions in...


  • Riyadh, Saudi Arabia Delivery Hero Full time

    About the opportunity **You will be working on**: - Take part in architectural decision-making on a platform that is used by millions of people. - Playing an active role in designing, improving and most importantly securing the overall backend architecture to support massive growth in users and products without compromise. - Deal with Docker containers,...

  • Senior Ios Engineer

    5 months ago


    Riyadh, Saudi Arabia Delivery Hero Full time

    About the opportunity **You will be working on**: - Keep abreast of the latest software development methodologies in order to be able to provide best-in-class software solutions. - Analyze product requirements in order to understand engineering requirements, evaluate the technical feasibility, estimate efforts and provide the required solutions in...


  • Riyadh, Saudi Arabia Delivery Hero Full time

    **Want to be a Hero? Join **one of the leading global online food ordering and delivery marketplaces!** We are looking for a Senior Quality Assurance Specialist to join the Quality team on our journey to always delivering amazing experiences. **Your mission**: You will ensure that our Policies & Procedures and Services meet all necessary requirements...


  • Riyadh, Saudi Arabia Delivery Hero Full time

    About the opportunity **Responsibilities**: - Defining the strategic direction of your team and you will contribute to the technical strategy for the entire Hungerstation consumer products. - You will guide and coach an exceptional team of engineers, mentoring them in technical and non-technical aspects and lead them to build stable, scalable and reliable...


  • Riyadh, Saudi Arabia Delivery Hero Full time

    About the opportunity- Proactively contributing to QA OKRs planning and leading initiatives to enhance existing processes and prevent bugs. - Monitoring, tracking, analyzing, and reporting on the QA team's KPIs for your domain. - Assessing the product lifecycle and enhancing each stage to improve product quality. - Defining manual and automated test cases...


  • Riyadh, Saudi Arabia Delivery Hero Full time

    About the opportunity **You will be working on**: As a staff software engineer, your scope contains multiple complex solutions that impact at the domain level. - You are usually the main owner of multiple solutions that your team is developing. - You have a direct influence on the tribe level, however influence on the entity/vertical level is usually...

  • Senior Product Manager

    6 months ago


    Riyadh, Saudi Arabia Delivery Hero Full time

    About the opportunity We’re all about bringing on the smartest minds as we continue to grow in a fast-moving and agile environment; and hire those who can thrive in an e-commerce culture. **Your responsibilities**: - Proactively gathers requirements, specifies pragmatic solutions incorporating the requirements at domain level - Clearly defines goals in...


  • Riyadh, Saudi Arabia Gulf Business Solutions Full time

    **Company Description** Gulf Business Solutions (GBS) is the leading information and technology solutions provider in the kingdom of Saudi Arabia. Since we started as a business more than thirty years ago, we have grown to an enterprise supported by over five hundred employees, with a rich portfolio of products and services ranging from printing systems to...


  • Riyadh, Saudi Arabia invenioLSI Full time

    **Description**: invenioLSI is the world’s #1 independent SAP consultancy and implementation partner for Public Sector and Services organizations. Our domain specialties include Government, Local Authorities, Policing, Healthcare, Education, Public Transport, and Tax, with a niche and established position within the Media & Entertainment...


  • Riyadh, Saudi Arabia Baker Hughes Full time

    Service Delivery Coordinator Do you enjoy leading a team that provides a high-quality service for our customers? Do you love collaborating with teams to solve complex problems? **Join our growing team** We are leading the market in Completion and Wellbore construction. Our innovative solutions improve efficiency, production and maximize reservoir value....


  • Riyadh, Saudi Arabia Baker Hughes Full time

    **Service Delivery Coordinator**: **Would you like the opportunity to work in a dynamic role responsible for business growth?**: **Do you love leading and motivating others to achieve a goal?**: **Be part of a successful team** We are the leader Downstream Market Space. Our innovative physical and digital solutions improve efficiency, production and...


  • Riyadh, Saudi Arabia Talent Pal Full time

    **Service Delivery Executive** **Why will you enjoy this new opportunity?** The world is changing fast! Corporations, governments, schools, hospitals are all feeling immense pressure to offer work from anywhere or buy from anywhere technology. The most advanced companies in the world turn to VMware to manage, grow, and transform their business. When you...


  • Riyadh, Saudi Arabia Capgemini - Zcomme Full time

    The Role - The Service Delivery Manager ensures seamless service delivery, high customer satisfaction, and adherence to service level agreements. - Key responsibilities include overseeing the service delivery process, resolving issues, and driving continuous improvement. - This role involves developing and implementing procedures, monitoring performance, and...


  • Riyadh, Saudi Arabia DS DeepSource GmbH Full time

    DeepSource is seeking a highly skilled Services Delivery Manager to join our team. As a Services Delivery Manager, you will be responsible for overseeing the successful delivery of services to our clients. You will work closely with cross-functional teams to ensure the timely delivery of projects, manage client expectations, and drive customer...


  • Riyadh, Saudi Arabia Dell Full time

    Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then...


  • Riyadh, Saudi Arabia Delivery Hero Full time

    About the opportunity We’re all about bringing on the smartest minds as we continue to grow in a fast-moving and agile environment; and hire those who can thrive in an e-commerce culture. **Your responsibilities are**: - Develop deep domain knowledge of Quick Commerce and collaborate to solve the toughest problems - Understanding the problem space...


  • Riyadh, Saudi Arabia Horizontal Digital Full time

    At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals, and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we...


  • Riyadh, Saudi Arabia Baker Hughes Full time

    Service Delivery Coordinator Do you enjoy leading a team that provides a high-quality service for our customers? Do you love collaborating with teams to solve complex problems? **Join our growing team** We are leading the market in Completion and Wellbore construction. Our innovative solutions improve efficiency, production and maximize reservoir value....


  • Riyadh, Saudi Arabia Oracle Full time

    Service Delivery Manager - Energy & Water-230003KR **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** **Key Objectives** - Develop an excellent working relationship with the client and become a “trusted advisor”. - Provide Service Delivery Governance to meet customer needs while using...