IT Service Delivery Specialist

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Ejada Systems Limited. Full time
About the Role

Ejada Systems Limited is seeking a highly skilled and experienced Senior Delivery Manager to join our team. As a Senior Delivery Manager, you will be responsible for overseeing and managing the successful delivery of complex projects and services. Your primary responsibility will be to ensure that business objectives are met by aligning teams, resources, and processes with organizational goals.

The ideal candidate will have a strong track record of leading cross-functional teams, managing stakeholder relationships, and driving continuous improvement to enhance customer satisfaction. You will be responsible for developing and implementing strategies to improve service efficiency, quality, and customer satisfaction. Additionally, you will identify risks and implement mitigation strategies to ensure smooth service delivery.

Key Responsibilities:
  • Develop and implement strategies to improve service efficiency, quality, and customer satisfaction.
  • Act as the primary escalation point for key stakeholders and clients, ensuring strong relationships.
  • Lead, mentor, and develop a team of delivery managers, project managers, and service teams.
  • Drive continuous improvement initiatives to enhance service quality and efficiency.


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