Customer Engagement
4 weeks ago
KEY RESPONSIBILITIES:
- Operate as the lead point of contact for all matters specific to your customers.
- Build and maintain strong, long-lasting customer relationships.
- Oversee customer account management, including negotiating contracts and agreements.
- Adopt a technical understanding of the customers’ system and requirements.
- Scope new requirements that the customer may have and propose the correct solution to resolve customer issues.
- Act as the escalation point for the support desk.
- Conduct regular face-to-face meetings with the customers.
- Promote new versions and new software that is available.
- Review customers’ existing systems to determine if things can be done better.
- Quote customers for new work.
- Documenting required issues for the project team to fix.
- Technical scripting of customer requirements.
- Deal with customers in crisis, if the customer is down or has critical issues; coordinate the efforts to get them back up and running.
- Assist with outstanding debtors, removing barriers to payment.
- Ability to perform and deliver against individual sales targets.
**Requirements**:
- Bachelor's degree in any relevant field / Master’s degree is a plus
- Minimum 3 years of experience in a related field
- SAP Business One / ERP software sales experience & hunting sales experience (able to showcase success)
- Experience in working independently to drive sales
- Languages: English and Arabic
- Relevant market knowledge and industry fitment
- Good SAP B1 / ERP product knowledge
- Strong analysis, problem resolution, judgement, and decision-making skills
- Excellent communication, negotiation, interpersonal and organizational skills
- Detail oriented and experience in addressing key business issues
- Strong self-management skills
- Team player with a positive attitude
- Good relationship building skills
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