Principal Engagement Manager

5 days ago


الرياض, Saudi Arabia ServiceNow Full time

**Company Description**
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**Job Description** We are looking for an engagement/project manager with previous experience in implementing or operating the ServiceNow platform.**

As a ServiceNow Principal Engagement Manager, you will be pivotal in leading an Expert Services delivery team that provides a rapid path to success and ongoing value for customers. Principal Engagement Managers are seasoned leaders who build high-performing teams, accelerate time to value, and drive rapid and effective program decision-making.

In this role, you will use your advanced leadership skills and expertise in delivery and utilise Now Create, the ServiceNow Implementation Methodology, to drive successful customer outcomes.

You will be responsible for leading the delivery team throughout large, complex customer engagements; these responsibilities include:

- Lead the delivery team throughout the engagement and drive the overall vision and direction.
- Work with the Sales Account Team, partner, and customer to understand the customer and the engagement, including challenges, partners, issues, and value being delivered.
- Be the single point of contact for the ServiceNow internal organization, customer and partner to foster collaboration, effective decision-making and customer agreement on proposed solutions.
- Establish program governance to manage requirements in line with agreed scope, time, schedule, cost and business objectives.
- Proactive development and execution of proven risk assessment, prevention, and mitigation plans, and efficient identification, tracking, and resolution of issues.
- Mentor ServiceNow or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.
- Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.
- Work with the Sales Account Team as the Project/Program implementation expert during sales cycles.

**Qualifications**
- 8+ years of progressive experience as part of a professional services organization or equivalent experience
- Ability to travel up to 50%
- Excellent communication skills, both written and verbal, in **English & Arabic languages**:

- Project Management certification in PMI or similar
- Agile Scrum experience and Scrum Master certification are desirable
- Comfortable leading projects independently
- Good understanding of technology
- Proven success in driving complex issues through analysis and resolution
- A growth mindset and willingness to learn new things independently and at pace Right to work in the country

**Additional Information** Work Personas**

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

**Equal Opportunity Employer**

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

**Accommodations**

**Export Control Regulations**

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.



  • الرياض, Saudi Arabia ServiceNow Full time

    **Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...

  • IT Engagement Manager

    3 months ago


    الرياض, Saudi Arabia InnovationTeam Full time

    InnovationTeam is a premier technology company focused on delivering innovative solutions and exceptional client experiences. We are currently seeking an experienced and dedicated IT Engagement Manager to join our dynamic team. As the IT Engagement Manager, you will be responsible for fostering strong relationships with our clients, understanding their...

  • Principal Auditor

    2 weeks ago


    الرياض, Saudi Arabia SABIC - Saudi Basic Industries Corp. Full time

    **Chemistry that Matters** A career at SABIC provides you with an opportunity to leave a lasting positive impact to the world and yourself. From excellent health and well-being benefits to our comprehensive learning programs. We offer a wide range of benefits and offerings that recognize that our people have unique motivations and ambitions. It’s all...

  • Principal Auditor

    1 week ago


    الرياض, Saudi Arabia SABIC - Saudi Basic Industries Corp. Full time

    **Chemistry that Matters** A career at SABIC provides you with an opportunity to leave a lasting positive impact to the world and yourself. From excellent health and well-being benefits to our comprehensive learning programs. We offer a wide range of benefits and offerings that recognize that our people have unique motivations and ambitions. It’s all...


  • الرياض, Saudi Arabia Arthur D. Little Austria Full time

    **Overview**: - Are you an experienced professional who is capable of winning, planning, managing complex projects? Are you an industry expert who is committed to your client’s success and satisfaction?We are looking for talented individuals to fill Principal positions in our Riyadh office.**Responsibilities**: - As a Principal at Arthur D. Little you...

  • Principal Engineer

    2 months ago


    الرياض, Saudi Arabia AtkinsRéalis Full time

    The Net Zero Energy and Nuclear part of AtkinsRealis is going through a period of growth in the Middle East, in providing high-quality advisory, engineering and project management solutions to a range of Energy clients in the region. The team is looking to appoint a principal engineer for the power generation market, particularly in Saudi Arabia. This...


  • الرياض, Saudi Arabia Buckswood SchoolRiyadh, Saudi Arabia Full time

    **Buckswood School** Riyadh, Saudi Arabia £3,800 - £4,100 per month **Job type**: Full Time, Permanent **Start date**: September 2024 30 September 2024 **Job overview**: - Buckswood School Riyadh has recently opened this Autumn to students in KG1 - KG3 and Grades 1 to 3. Conveniently located in Al Izdiyah, close to transport networks our new school...


  • الرياض, Saudi Arabia Buro Happold Full time

    Want to work with the most sought-after minds and most talked-about projects? Your experience of Advisory in Engineering Consultancy might just make you our new Engagement Manager - Advisory. **Here at Buro Happold, expect the exceptional.** From the projects you will work on to the clients we work with. From career-defining opportunities to an inclusive...


  • الرياض, Saudi Arabia InnovationTeam Full time

    **Job Title**:PresalesEngagement Manager **Location**:Riyadh HQ **Domain Preference**: Software Development **Department**:Business Development*** **Reports to**:CTO/ VP Sales **Position Summary**: The Software Development Presales Engagement Manager plays a critical role in bridging the gap between client needs and software solutions. This individual...

  • Engagement Executive

    2 months ago


    الرياض, Saudi Arabia dozan Full time

    We are seeking an enthusiastic Engagement Executive to enhance our relationships with clients and support account management initiatives. This position is crucial for maintaining our customer-centric focus and ensuring client satisfaction. As an Engagement Executive, you will work closely with the Engagement Manager and various teams to deliver exceptional...

  • Engagement Manager

    3 months ago


    الرياض, Saudi Arabia Elia Grid International Full time

    **Company Overview** Elia Grid International (EGI) is a global consultancy company specialized in tackling complex power system challenges. Our multidisciplinary team of experts offers strategic, technical and regulatory advice in all fields related to large power system integration, as well as a range of specialist solutions. We are an international...

  • Principal Architect

    3 months ago


    الرياض, Saudi Arabia Parsons Full time

    Parsons is looking for an amazingly talented **Principal Architect **to join our team! In this role you will get oversight to realize execution excellence in the delivery of all phases of detailed design projects under his/her direction. **What You'll Be Doing**: - Work in close coordination with the Lead Designer and/or Design Director and others, lead...

  • Principal, Product

    3 months ago


    الرياض, Saudi Arabia Mrsool Full time

    **Who Are We❓**: Welcome to the world of Mrsool! ✨ Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery...


  • الرياض, Saudi Arabia Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Project Manager

    1 day ago


    الرياض, Saudi Arabia Sumerge Full time

    **Requirements**: - **Project and Engagement Management**: - Lead the end-to-end delivery of a DevOps managed services engagement, ensuring the successful implementation of both consulting and delivery milestones. - Manage scope, schedules, risks, and deliverables while maintaining quality standards. - Prepare project plans, define activities, assign...


  • الرياض, Saudi Arabia webook.com Full time

    Do you want to love what you do at work? Do you want to make a difference, an impact, and transform people's lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? **Job Summary**: **Key Responsibilities**: - Monitor community interactions and moderate discussions to ensure adherence to community guidelines,...


  • الرياض, Saudi Arabia Edelman Full time

    **ABOUT US** Edelman is a new kind of agency, at the intersection of PR, Advertising, Social, Digital, Earned Media and Experiential. We blur the lines between each medium to create smart, innovative, and powerful work that gets people talking and engaging with brands in new ways. You will be challenged to push convention and your creativity to find modern...


  • الرياض, Saudi Arabia AtkinsRéalis Full time

    **About AtkinsRéalis** AtkinsRealis is seeking to appoint an experienced **Associate Principal Structural Engineer** to join our Buildings Structures team in the Middle East within our UAE or KSA offices. This is an exciting opportunity to join our growing team within a large multi-disciplinary organisation delivering high quality engineering developments....

  • Principal, Product

    1 month ago


    الرياض, Saudi Arabia Mrsool Full time

    **Who Are We❓**: Welcome to the world of Mrsool! Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery...


  • الرياض, Saudi Arabia Novartis Full time

    **Summary**: - The Sales Representative is a leading driver of our customer interactions and sales performance They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner. **About the Role**: **Major accountabilities**: -...