Srr - Estates Supervisor (Ao)

Job Description (Roles and Responsibilities)

The British Embassy Riyadh has a vacancy for an Estates Supervisor for a fixed-term contract for two (2) years.

The Estates Supervisor (ES) will assist the Estates Manager (EM) and Community Liaison Officer (CLO) with daily tasks of running a diverse portfolio of UK-based (UKB) staff accommodation as well as assisting on the arrival/ departure of officers and preparing their floats.

The jobholder will be responsible for overseeing a team of individuals and making sure all tasks are completed to the highest standards. The ES will report to the EM and will be part of the Corporate Services team.

The ES will also work closely with various Foreign, Commonwealth and Development Office (FCDO) and One HMG teams on upcoming Estates-related projects. They will also be expected to complete monthly inspections of smoke alarms, first aid kits, and fire extinguishers.

**Duties and responsibilities**:

- Accommodation services (75%)
- Assisting the EM in administration of sourcing/ recommending properties for new UK-based positions according to the Post Housing Policy and FCDO guidance;
- Supervise and ensure all new-leased properties are furnished (hard & soft furnishings) according to FCDO standards. Co-ordinating with the CLO to ensure float items are in a property and ensuring a property is ready for occupation for new arrivals;
- Responsible for overseeing the up-keep and maintenance of all furniture provisions (office and residential).
- Collaborating and liaising with contractors managing Embassy furniture provisions;
- Liaising with third party suppliers and contractors;
- Supervision and booking of all temporary and transit accommodation for new arrivals, temporary duty staff, and estate visitors;
- Responsible for building and maintaining a strong relationship to help secure corporate rates with hotels;
- Raising requisitions, receipting goods that comply with FCDO procurement rules and policy;
- Ensure weekly and monthly statistics are compiled accurately for various Management Information (MI), including KPIs, etc.;
- Supervise and conduct efficient Move in/Move out process;
- Supervise efficient Inventory process;
- Responsible for meeting FCDO health and safety (H&S) requirements;
- Overseeing departing and arriving officer float distribution and collection;
- Supervising the team to make sure the embassy is kept to H&S standards and identifying areas for improvement;
- Keep an up to date record of all inspections and tests of all equipment, alarms, and H&S aspects with in the Embassy;
- Supervise and assist the Technical Works Group (TWG) with PAT testing of all Embassy-supplied white goods to villas;
- Overseeing the upkeep of all estate storerooms, the inventory and tidiness of each room.
- Community liaison support (25%)
- Gather and disseminate key information for UKB officers and spouses;
- Support new UKB Staff arrivals at Post.

The above list is not exhaustive and the jobholder will be required to be flexible and take on other ad hoc tasks as required, including participating in the Embassy’s emergency planning and any other response to a crisis affecting UK citizens.

**Key behaviours required**:

- Communicating and Influencing - Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others.
- Working Together - Forming effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds; sharing information, resources, and support.
- Developing Self and Others - Focus on continuous learning and development for self, others and the organisation as a whole.
- Managing a Quality Service - Delivering service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
- Delivering at Pace - Taking responsibility for delivering timely and quality results with focus and drive.

Essential qualifications, skills and experience
- Excellent interpersonal and communication skills, with a strong and empathetic customer focus and the ability to respond to a range of customers’ needs. Demonstrates courtesy and consideration in dealing with stakeholders across all levels.
- Excellent command of spoken and written English. Able to express ideas and messages clearly and concisely.
- Exceptional planning, organisational skills and keen attention to detail. Ability to prioritise own workload and meet deadlines without compromising the quality of the work.
- Ability to think logically/ laterally and be able to display sound judgement and common sense.
- Ability to hold sensitive and confidential information.
- Proven ability to engage and influence at all levels internally and with external contacts, and collaborate effectively across teams. Demonstrates excellent staff management skills.
- Excellent organisational skills with ability to manage, plan, and prioritise tasks and workload and a proactive