Technical Support Engineer

3 weeks ago

Jeddah, Saudi Arabia Carrier Full time

**Country**:
Saudi Arabia
**Location**:
Carrier, 11th Floor, Zahran Business Center, Jeddah, Saudi Arabia

**Role**: Technical Support Engineer

**Location**: Jeddah, Saudi Arabia

**Full/ Part-time**: Full Time

**Build a career with confidence**

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

**About the role**

As a Technical Support Engineer at Onity, you would work closely with the Sales Team and Partners within MEA & SA, providing techno-commercial advice and guidance on Onity solutions. You will report to the Regional Sales Director MEA & SA.

**Responsibilities**

As a Technical Support Engineer, you will:

- Drive the “Voice of the Customer” into all aspects of the business.
- Drive for results: Join the Regional Sales Director and Saudi Arabia sales team in further extending the local footprint while achieving commercial targets in line with the Onity growth vision.
- Be the regional technical resource and single point of contact for the local Onity Partners channel and consultant network.
- Solution knowledge: Provide presales field consultancy, quotations, tender support, PoC support and tailored training to authorized Onity resellers, end users and consultants.
- Initiate and run live and digital events (webinars & presentations) for Partners, end users and consultants.
- Act as a crucial influencer and driver across the Onity MEA & SA community.
- Work with the Regional Sales Director and Saudi Arabia sales team to identify and support industry influencers and consultants to further develop and answer the demand for Onity solutions.
- Eager to support the Regional Sales Director and Saudi Arabia sales team with executive targeting presentations and demos.
- Represent Onity at regional trade shows and industry events.
- Regional technical sales liaison with marketing/ engineering/ product management/ operations/ management teams.

**Requirements**:

- Bachelor’s degree in Industrial Engineering, Business Engineering or Computer Science and/ or equivalent field experience with electronic access control systems, Physical Security Solutions & industry, and/or information technology.
- Prepared to join an out-of-the-box thinking work environment.
- Ready to within the team jointly extend your own technical, commercial, and soft skills.

Commercial requirements:

- Experience with Onity solutions or similar competitive solutions is an advantage.
- Business acumen: Service and support oriented with a supreme “client first” mindset.
- Good network within the Hospitality industry.
- Ready to become a Subject Matter Expert in a dedicated vertical industry.
- Experienced in tender reviews, spec-in and bid support.
- Addicted to creating added value for Onity end users.
- Strong communicator (English, Arabic is a plus)
- Prepared to support the Regional Sales Director and Saudi Arabia sales team in large-scale negotiations
- Energetic, forward-thinking and creative individual with unyielding ethical standards.
- Open to remote and onsite activities with a share of 60% business travel under usual circumstances.
- Great links within the security industry with first experiences with public business.
- Good internal and external networker.

Technical requirements:

- Solid technical knowledge of Hospitality systems.
- Cloud and Virtualization skills will be a strong plus.
- Confident in explaining complex technical solutions to non-technical audiences.
- Excelling in troubleshooting methodologies.
- Familiarity with field support actions (Trials, PoCs, demos).
- Mission-critical system design and engineering (failover, high availability, resilience, system hardening).
- Open to sharing professional expertise with internal and external stakeholders.

**Benefits**

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
- International working environment
- Competitive salary
- Drive forward your career through professional development opportunities
- Achieve your personal goals with our Employee Assistance Programme

**Our commitment to you**

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to e

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