Technical Support Engineer
5 months ago
**Country**:
Saudi Arabia
**Location**:
Carrier, 11th Floor, Zahran Business Center, Jeddah, Saudi Arabia
**Role**: Technical Support Engineer
**Location**: Jeddah, Saudi Arabia
**Full/ Part-time**: Full Time
**Build a career with confidence**
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
**About the role**
As a Technical Support Engineer at Onity, you would work closely with the Sales Team and Partners within MEA & SA, providing techno-commercial advice and guidance on Onity solutions. You will report to the Regional Sales Director MEA & SA.
**Responsibilities**
As a Technical Support Engineer, you will:
- Drive the “Voice of the Customer” into all aspects of the business.
- Drive for results: Join the Regional Sales Director and Saudi Arabia sales team in further extending the local footprint while achieving commercial targets in line with the Onity growth vision.
- Be the regional technical resource and single point of contact for the local Onity Partners channel and consultant network.
- Solution knowledge: Provide presales field consultancy, quotations, tender support, PoC support and tailored training to authorized Onity resellers, end users and consultants.
- Initiate and run live and digital events (webinars & presentations) for Partners, end users and consultants.
- Act as a crucial influencer and driver across the Onity MEA & SA community.
- Work with the Regional Sales Director and Saudi Arabia sales team to identify and support industry influencers and consultants to further develop and answer the demand for Onity solutions.
- Eager to support the Regional Sales Director and Saudi Arabia sales team with executive targeting presentations and demos.
- Represent Onity at regional trade shows and industry events.
- Regional technical sales liaison with marketing/ engineering/ product management/ operations/ management teams.
**Requirements**:
- Bachelor’s degree in Industrial Engineering, Business Engineering or Computer Science and/ or equivalent field experience with electronic access control systems, Physical Security Solutions & industry, and/or information technology.
- Prepared to join an out-of-the-box thinking work environment.
- Ready to within the team jointly extend your own technical, commercial, and soft skills.
Commercial requirements:
- Experience with Onity solutions or similar competitive solutions is an advantage.
- Business acumen: Service and support oriented with a supreme “client first” mindset.
- Good network within the Hospitality industry.
- Ready to become a Subject Matter Expert in a dedicated vertical industry.
- Experienced in tender reviews, spec-in and bid support.
- Addicted to creating added value for Onity end users.
- Strong communicator (English, Arabic is a plus)
- Prepared to support the Regional Sales Director and Saudi Arabia sales team in large-scale negotiations
- Energetic, forward-thinking and creative individual with unyielding ethical standards.
- Open to remote and onsite activities with a share of 60% business travel under usual circumstances.
- Great links within the security industry with first experiences with public business.
- Good internal and external networker.
Technical requirements:
- Solid technical knowledge of Hospitality systems.
- Cloud and Virtualization skills will be a strong plus.
- Confident in explaining complex technical solutions to non-technical audiences.
- Excelling in troubleshooting methodologies.
- Familiarity with field support actions (Trials, PoCs, demos).
- Mission-critical system design and engineering (failover, high availability, resilience, system hardening).
- Open to sharing professional expertise with internal and external stakeholders.
**Benefits**
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
- International working environment
- Competitive salary
- Drive forward your career through professional development opportunities
- Achieve your personal goals with our Employee Assistance Programme
**Our commitment to you**
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to e
-
Technical Support Engineer
7 months ago
Jeddah, Saudi Arabia AlBorg Diagnostics Full timeAl Borg Diagnostics is seeking a skilled and customer-oriented Technical Support Engineer to join our team. As a leading provider of diagnostic health services, we rely on technology to deliver accurate and efficient results to our clients. The Technical Support Engineer will play a crucial role in maintaining the functionality and performance of our IT...
-
Technical Support Engineer
5 months ago
Jeddah, Saudi Arabia Siemens Full timeSiemens strongly believes in the value of a Digital Portfolio, hence Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio will enable our customers to enjoy occupant’s intuitive buildings which are comfortable, safe, secure and energy efficient. - Smart infrastructure from Siemens...
-
Technical Support Engineer
5 months ago
Jeddah, Saudi Arabia K&K Business Services Full time### Job Description: Freelance Technical Support I.T. Specialist **Position**: Freelance Technical Support I.T. Specialist **Location**: On-site at Jeddah, Saudi Arabia **Company**: 3PL Logistics **Job Type**: Freelance **About Us**: 3PL Logistics is seeking a dedicated and skilled Freelance Technical Support I.T. Specialist to assist with current...
-
Service Engineer
2 months ago
Jeddah, Makkah Province, Saudi Arabia Zahrawi Group Full timeAbout Zahrawi GroupZahrawi Group is a leading healthcare industry company with a presence in the GCC region, serving markets in the UAE, KSA, Qatar, Bahrain, and Oman.Job OverviewThe Service Engineer is responsible for delivering exceptional customer service and technical support by providing timely and effective solutions to customers in critical 24x7...
-
Customer Technical Manager Support
5 months ago
Jeddah, Saudi Arabia Ericsson Full time**Join our Team**: **About this opportunity** Customer Technical Manager (CTM) is responsible for Local Support operational and technical issues for dedicated customer on a day-to-day basis. This role is a mix of technical/operational and team leading responsibilities, which means that the CTM should have good technical competence to lead customer...
-
Desktop Support Engineer
5 months ago
Jeddah, Saudi Arabia Comprehensive Business Services CBS Full time**Desktop Support Engineer at Comprehensive Business Services (CBS)**: Comprehensive Business Services (CBS) is seeking a talented Desktop Support Engineer to join our dynamic IT department. As a Desktop Support Engineer, you will play a crucial role in providing technical assistance and support to our employees, ensuring smooth and efficient...
-
Network Support Engineer
5 months ago
Jeddah, Saudi Arabia Rex Tec Full time**About the job**: Rex Technologies, a leading IT Infrastructure services provider, is hiring currently for Desktop Support Engineer for our clients across Globally. Please find below the Job description as well as the company’s details for your reference. **ABOUT US: -** Rex Technologies, is a leading IT Managed and infrastructure services provider...
-
Operation Technical Support Specialist
5 months ago
Jeddah, Saudi Arabia Aram Meem Full time**ToYou** **is a leading online Saudi food ordering and delivery super-app with one of the largest and most comprehensive networks of merchants across the Kingdom of Saudi Arabia. We seek to deliver all necessities across the Kingdom, whether they be from restaurants, supermarkets, pharmacies, or more. At **ToYou** we aim to provide all our customers with a...
-
IT Support Executive
5 months ago
Jeddah, Saudi Arabia Group L Full timeAn IT support engineer is responsible for maintaining and monitoring the computer systems and networks within an organization. They may also be involved in troubleshooting hardware, software, and network problems, as well as providing technical support to end users. Bachelors degree in computer science engineering or BCA or MCA Minimum 5 years of experience...
-
Customer Support Manager
5 months ago
Jeddah, Saudi Arabia Talent Pal Full timeThe manager of the CUSTOMER SUPPORT organization is managing a team of Customer Support Managers (CSM) supporting customers during the contract duration and more particularly during on-site delivery of the product (airframe, component, engines, APU ). Each customer is supported by a dedicated CSM. (One CSM can follow multiple customers). A team of Customer...
-
Technical Support
5 months ago
Jeddah, Saudi Arabia 360Solutions Full time**المسمى الوظيفي: دعم فني** **نوع العمل: دوام كامل** **مسؤول دعم فني لشركة تقنية معلومات تعمل في مجال ERP SYSTEM** **** **تشمل المسؤوليات**: **- دعم فني لمشكلات العملاء و استكشاف الأخطاء وإصلاحها مع تقديم...
-
Senior Support
6 months ago
Jeddah, Saudi Arabia Talent Pal Full time'''html This is an exceptional opportunity for an open source technologist who enjoys solving problems under pressure. - Be the technical authority and demonstrate your experience with popular open source software such as PostgreSQL, Corosync/Pacemaker, MongoDB, MySQL and Apache. - Provide advice on deployed architecture, implementing solutions for complex...
-
Audio Visual Technical Design Engineer
5 months ago
Jeddah, Saudi Arabia Objectives Recruitment Full timeObjectives Recruitment is currently managing the search for our client - the leading company in security service industry. Position:AV Technical Design Engineer Job Summary: Designs an AV system solution. The solution will specify system capabilities as well as limitations. The AV Design Engineer provides final design details, guidance with CAD drawings...
-
Engineering Support System Application Instructor
5 months ago
Jeddah, Saudi Arabia BAE Systems Full time**ESS Application Instructor** **Salary: Competitive** **Location: Taif, Saudi Arabia** **JOB PURPOSE** BAE Systems is the UK Government’s nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and training to Saudi Arabia. We provide maintenance of Royal Saudi Air Force aircraft and...
-
Technical Support Officer
5 months ago
Jeddah, Saudi Arabia Islamic Development Bank Full timeJob Purpose Provide comprehensive support to the organization, ensuring efficient and effective operations across various Departments within Finance Complex. The role encompasses a wide range of responsibilities within the department, which may include technical support, administrative support, process coordination, and data management. By fulfilling this...
-
Field Technical Engineer
5 months ago
Jeddah, Saudi Arabia Abbott Laboratories Full time**Job Title** **CRM Field Technical Engineer** **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for...
-
Technical Support Officer
5 months ago
Jeddah, Saudi Arabia Talent Pal Full timeJob Purpose Provide comprehensive support to the organization, ensuring efficient and effective operations across various Departments within Finance Complex. The role encompasses a wide range of responsibilities within the department, which may include technical support, administrative support, process coordination, and data management. By fulfilling this...
-
Technical Specialist Lts1
5 months ago
Jeddah, Saudi Arabia BAE Systems Full time**Technical Specialist LTS1** - 00106709 **Technical Specialist LTS1** **Salary: Competitive** **Location: Taif**, Saudi Arabia** **JOB PURPOSE** BAE Systems is the UK Government’s nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and training to Saudi Arabia. We provide...
-
Senior Quantum Technical Sales Engineer- Middle
5 months ago
Jeddah, Saudi Arabia PASQAL Full time**Senior Quantum Technical Sales Engineer - Middle East, Saudi Arabia based. Full time. Fluent English and Arabic REQUIRED.** PASQAL has partnerships with key users in the fields of energy, IT, finance, drug and chemical design, automotive. The maturity and potential of our technology and the quality of our scientific team has been rewarded several times at...
-
Customer Technical Manager
5 months ago
Jeddah, Saudi Arabia Ericsson Full time**About this opportunity** Customer Technical Manager (CTM) is responsible for Local Support operational and technical issues for dedicated customer on a day-to-day basis. This role is a mix of technical/operational and team leading responsibilities, which means that the CTM should have good technical competence to lead customer discussions on technical...