Technical Support Specialist

1 day ago


Jeddah, Makkah Province, Saudi Arabia Dallah Albaraka Full time

About the Role

The Technical Support Specialist will be responsible for providing technical support to customers and resolving their issues in a timely and professional manner. The ideal candidate will have strong technical knowledge and excellent communication skills.

Main Responsibilities

  • Provide technical support to customers via phone, email, and in-person.
  • Resolve customer issues and concerns in a timely and professional manner.
  • Collaborate with internal teams to resolve complex technical issues.
  • Document technical issues and resolutions for future reference.

Requirements

  • Bachelor's degree in Computer Science or a related field.
  • Strong technical knowledge and understanding of software applications.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.


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