Operations Coordinator

3 weeks ago


Riyadh, Saudi Arabia Astrolabs DMCC Full time

**We are looking for a proactive and professional **Operations Coordinator** to join our Saudi team**

The operations coordinator role will support the AstroLabs expansion team by managing and maintaining relationships with AstroLabs clients (local and international investors, entrepreneurs, and companies) who are looking to expand their business to Saudi Arabia.

**Key Responsibilities**

**Client Management**:

- Offer a world class customer service to all visiting General Managers
- Accompanying General Managers to the relevant Government entities such as CoC and MoC
- Accompanying General Managers to the medical testing facilities to complete required medical check-up and issue related health insurance
- Accompanying General Managers to banks for setting up their company’s bank account
- Building strong relationships throughout the different Ministries such as MISA, MoC, MoJ
- Provide necessary advice to managers and team members on current changes and system updates related to the Ministries.

**Operations**:

- Attesting & notarizing documents at the relevant government entities (MISA, MoC, MoJ)
- Visiting Ministries to follow up on delays or bottlenecks in the setup process
- Frequent visits to the Ministry of Labor office for submitting clients documents]
- Manage the Government portals for the clients while continuously updating and performing related tasks (GOSI, Absher, Muqeem).
- Register companies with the relevant Government portals such as GOSI, National Address, Qiwa, Mudad.
- Investigate & prepare documents and reports on any new processes added by the Government.

**Product Development**:

- Continuously and proactively propose ways to improve clients’ experience by finding new services and products that are of high value and impact.
- Investigate & prepare documents and reports on any new processes added by the Government.
- Provide necessary advice to managers and team members on current changes and system updates related to the Ministries.
- Build new connections across all the ministries.

**What's in it for you?**

**Experience & Requirements**
- **Saudi National is a must**
- Fluent in English and Arabic (both written and spoken)
- Excellent verbal and written communication skills
- Strong organization skills with the ability to take ownership of tasks
- Excellent attention to detail
- Ability to multitask and prioritize
- The ability to work efficiently under pressure
- Strong interpersonal skills and an ability to build rapport with customers
- Ensuring a positive and professional client service experience
- Committed to helping clients and demonstrating excellent customer service skills at all times
- Willingness to learn in the workplace and grow
- Previous experience working as a client relationship manager or a track record of managing client relationships
- Previous experience in conflicts resolution
- Experience in process mapping and reengineering
- Organized, detail-oriented, and results-driven
- A strong entrepreneurial spirit is a plus


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