Health Club Manager

4 weeks ago

Riyadh, Saudi Arabia InterContinental Full time

FINANCIAL RETURNS
- You will ensure the management of all pertinent matters concerning the effective operations of the Recreation Department.
- You will be responsible for maximizing all revenue opportunities through effective teamwork and development and will ensure that recreational and leisure facilities are delivered to brand standards.
- You will be responsible for creating and implementing of all Standard Operating Procedures, beginning with a complete membership structure,
- Ensuring that all Recreation department's safety procedures, rules and regulations are strictly observed by all Guests & Members.
- Develop and plan strategies of selling the memberships, facilities and services to all prospective Guests & Members.
- Design monthly reports for membership figures, membership retention and revenues. To ensure the smooth renewal process for each and every member.
- Recognize opportunities to sell, add on sell and up sell

PEOPLE
- Attend scheduled training sessions.
- Participate actively in employee activities.
- Ensure that all Health Club Employees adhere to specified hygiene and personal appearance standards.
- Interacts, cooperates with other employees of the Recreation Department.
- Interacts, cooperates with other departments as appropriate.
- Interacts, cooperate with Hotel Guest and Recreation members as appropriate

GUEST EXPERIENCE
- Understand and respond to customer’s needs and ensure a high level of guest satisfaction.
- Report preventive maintenance to ensure facility is maintained and in service for our guests.
- Ensure a safe and secure environment for guests, team members in compliance with regulatory policies and procedures.
- Ensure only qualified persons such as in-house guests, members and guests who paid the entrance fee are allowed to use
- Greets and welcomes all clients/guests.
- Understand and respond to customer’s needs and ensure a high level of guest satisfaction.
- Report out preventive maintenance to ensure facility is maintained and in service for our guests.
- Ensure a safe and secure environment for guests and team members in compliance with regulatory policies and procedures.
- Ensure only qualified persons such as in-house guests, members and guests who paid the entrance fee are allowed to use

RESPONSIBLE BUSINESS
- Coordinating and supervising the planning, presentation and service of recreational and leisure services and facilities to ensure the highest quality at all times.
- Participate in activities concerning protection of environment

ACCOUNTABILITY

Being a Health Club Manager at one of the largest and most prestigious hotel chain in the world means that to maintain a high standard of service is imperative by keeping up the image of the hotel and providing a star class service and by fulfilling your duties as a Health Club Manager in the most efficient and professional manner.

QUALIFICATIONS AND REQUIREMENTS

The ideal Health Club receptionist must possess a High School degree, at least two years experience in a similar position (preferably in the hotel industry). Fluency of the English language; both written and spoken are essential. Knowledge of other languages such as Urdu and Arabic are also preferred. Computer skills are also required.
- Degree or Diploma from a reputable institution in Social Sciences/ Arts or its equivalent
- Previous Spa/Recreation Management Experience is a must
- Self starter, with the ability to understand the business and link them to departmental objectives
- Experience working with budgets, forecasts and presentation is a must.
- Strong understanding of hotel operation. Market knowledge and trends are key to this position.
- Excellent presentation, communication and organizational skills and the ability to multi task while working under pressure
- High level of English language skills both written and verbal.
- Previous IHG experience preferred but not mandatory

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.

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