Technical Support Engineer
3 weeks ago
Activu is seeking a proven Technical Engineer to join our EMEA team based in the Middle East. Current openings exist for qualified personnel based in Riyadh KSA.
Activu is seeking a professional and experienced Technical Engineer with a proven record of accomplishment providing enterprise-level technical support to customers/partners in the ME region (KSA, UAE, QATAR, EGYPT).
Innovative, full-time engineer who has a broad and general fascination with the computer engineering sciences and who follows software/computer/Audio Visual trends and technologies.
The Technical Engineer’s primary role is to fully commission Activu solutions and ensure Activu clients achieve the highest level of customer satisfaction.
**Responsibilities**:
Engineering
- Properly configure Windows operating systems settings according to Activu specifications
- Resolving issues related to the client’s network that prevent proper operation of Activu solutions.
- Assessing integration and system requirements
- Defining drawing and SLD layers, i.e., audio, video, RF, lighting, control, power, cables
Project and Customer Management
- Provide direct oversight of multiple customer projects simultaneously. Manage communication and progress from receipt of PO (order) to Client handover.
- Be highly-available point of contact for clients/partners for issues concerning their control room systems.
- Track user and partner reported Cases until they are resolved, adhering to agreed timelines.
- Representing Activu effectively on client site
- Conveying design intentions both verbally and visually
Training
- Evolve training material for client users and administrators, as well as partner’s technical staff.
- Train and lead partner’s implementation teams in the best practice to achieve customer satisfaction (SAT) in the shortest execution period
- Continually expand your own product _and_ system and competitive product knowledge.
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