System Operator
5 days ago
High school, Diploma, Degree
- Experience : 2 - 5 years
- $1700 to $2500
- zeddha, Saudi Arabia
- single visa, Travel expense, Medical
**Experience Details**:
One or two years’ experience in Helpdesk / Call Center / Customer Care. Additional Requirement
- Able to work on own initiative and be an independent operator
- Self-motivated with sound analytical skills and work on own initiative.
- Concern of quality
- Safety Rules and procedures
**Skills**:
- Excellent Communication skills (written and oral) in English and Arabic.
- Provide a high level of customer service to the client and site personnel.
- Ability to work under pressure and without supervision
- Computer Literate
- Good decision making skills
- Able to work in shifts (24/7 operation)
- Accuracy and attention to detail
- Customer focused.
**Role**:
To act as the first point of contact. This involves operating and maintaining a call center. To sure a professional, effective and customer focused interaction with all internal and external customers.
- Ensuring a prompt, accurate and courteous response to customers’ requests received either telephonically or electronically.
- Provide required information to customer enquiry
- Receive accurate data input when logging and updating a task into Help Desk System.
- Receive and escalate customer complaint
- Conduct customer survey
- Escalate complaints as and when needed
- Provide a seamless service and process between the help desk system and individual operations
- Provide accurate and up to date information to end users.
- Monitor, control and maintain the operations of the Design Insight Building Management System (BMS) at the Central station and proactively provide intervention to diagnosis, probable faults and interruptions to service.
- Operate the Design Insight BMS for proper function and monitors against approved benchmarks to include; HVAC, Lighting, Fire Alarm and Electrical.
- Checks routinely for correct operation of all equipment in locations that include BMS control of systems
- Monitor the operation of the HVAC control systems using the BMS to monitor performance.
- Carry out routine checks for correct operation of all control equipment as directed by site management and Daily/Weekly Servicing Plan.
- Adjust variables and provide adjustment as required to ensure systems are operating correctly within parameters.
- Monitors and verifies operation of all BMS field devices.
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