System Analyst
2 weeks ago
Location: Riyadh, Saudi Arabia
Thales people architect solutions that support 85 million mainline and suburban passenger journeys, worldwide, every day. Our Rail Signalling and Communication systems are used on metro lines across major cities, and 72,000 kms of route, 52,000 trains per day in 16 countries are controlled by our Traffic Management Systems. Together We deployed the first-ever nationwide ticketing system which processes over 50 million ticketing transactions in 100 cities daily.
We have been present in Saudi Arabia for 40 years and with over 600 employees to date, we are growing rapidly. Together we are delivering our signalling, control and train protection systems for the North -South Railway (NSR), the longest system of it’s kind in the world. Together we are key suppliers of In-flight entertainment and connectivity systems as well as air traffic management solutions in Saudi. We are making Saudi Arabia a safer place by securing the country’s critical infrastructure and e-security solutions that secure the country’s electronic payment systems. Thales has been selected to supply major electronic systems for air defence and the Group also supplied communication and optronic systems for the Army, the Saudi Arabia National Guards and the Air Force.
JOB OBJECTIVE
- Supports Customer operations, anticipates operational problems and contributes to improve the system / equipment operation.
- Dispatches Customer issues to the appropriate organizations and ensures the necessary actions are carried out.
ROLES & RESPONSIBILITIES
As part of a team, contribute to all aspects of system operations to have smooth Project operation.
- Execute system preventive and corrective maintenance activities.
- Collects, analyzes, and summarizes operating and engineering data, analyses trends, studies equipment limitations, interprets alarms
- Investigates complaints and suggestions, interviews end-users, Identifies, alerts and/or acknowledge any operational problem;
- Collects and reports end user technical issues and analyses problems, collects all relevant information and provides answers to end user queries
- Develops and implements resolution plans, takes appropriate decisions support
- Proposes optimization of the system configuration;
- Root cause analysis, troubleshooting and rectification
- Creation of Preventive maintenance planning, inventory reports
- Keep the record of Test and Measurement Equipment calibration
- Daily reporting of system operational issues identification.
- System monitoring through various monitoring tools and report on any deviation or defects
- Propose process changes to improve the efficiency and quality of work.
WORK EXPERIENCE REQUIREMENTS
- Knowledge and experience on systems installations and maintenance (Security, Communication and Signaling Systems)
QUALIFICATION, CERTIFICATION & EDUCATIONAL REQUIREMENTS
- Bachelors in Computer Science or IT is must and should be certified by Saudi Engineering of Council (SEC)
PREFERRED SKILLS
- Ability to demonstrate installation, commissioning & troubleshooting techniques.
- Performs basic configurations and knowledge on System configurations
- Able to calibrate and hands on electronic tools to perform installation activities
- Able to perform preventive maintenance
- Able to prepare technical reports
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