Concierge Agent

4 weeks ago

Jeddah, Saudi Arabia SWISSOTEL Full time

Company Description
**“A passion for perfection”**

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use and develop their knowledge to reinvent their career path.

**Swissôtel Al Maqam** is Swissôtel’s Second hotel to open in Saudi Arabia. The hotel offers 1624 elegant rooms and suites with modern design, complementing the values of today’s Arab culture.

As part of the prestigious Abraj Al Bait complex, the deluxe Swissôtel Al Maqam is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque.

**Swissôtel Al Maqam** is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business centre. It has private entrances that make it easier for our valuable gusts to reach Al Masjid Al Haram.

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**Job Description**:
**Greets and registers guests, provides prompt and courteous service, and maintains/closes out guest accounts while standing at the Concierge, Front Desk, utilizing a computer, to meet the high standard of quality.**

Key Roles & Responsibilities, Including the following:

- Responsible for providing personalized solutions to all guests needs and requests.
- To greet, welcome and farewell guests pleasantly and professionally.
- Required to demonstrate a pleasant and approachable demeanor during daily duties, has a guest centric approach in service delivery, embody a spirit of teamwork and a sense of responsibility to uphold the Swissotel Al-Maqam Mecca.
- To complete the registration process by accurately verifying, inputting, and retrieving information.
- To promptly answer the telephone and respond to all guests inquiries with accurate information.
- To be familiar with all the facilities and services offered.
- To be timely, accurate and courteous during all interaction with guests.
- To close guest accounts at time of checkout with assertion and satisfaction and in the event of dissatisfaction, negotiate compromise.
- To keep uniform neat and clean and be well groomed.
- To work closely with bell staff to ensure smooth arrival and departure of guests
- To be punctual and have excellent attendance.

**Qualifications**:

- To offer assistance to all guests in making reservations and arrangements for dining...,activities and tours; for example, limousine services, theatre tickets, sporting events
- To provide correct and accurate information on tourist sites and activities, including being well versed in their individual company policies and procedures
- To log reservations, create confirmations and itineraries, provide information and be well versed
- All other duties as assigned

**Your team and working environment**:

- Abraj Al-Bait Towers, located near the Haram and the Kaaba
- Hospitality employees worldwide making this a great place to develop lifelong connections

Additional Information
- Prior experience working with Opera or a related system
- Fluency in English

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