Soft Services Manager

2 months ago

Riyadh, Saudi Arabia RGH-Global Limited Full time

In the world of real estate and facilities management, the role of a Soft Services Facilities Manager is crucial in ensuring the smooth operation and delivery of services at a site. This position requires a unique set of skills and experience, particularly in customer-facing and operational aspects. Our prestigious client, a provider of real estate and facilities management services, is currently seeking a qualified individual to join their team in Riyadh, KSA.

**Responsibilities**:
**1. Budget Management and Supplier Relationships**:
One of the primary responsibilities of the Soft Services Facilities Manager is to ensure the delivery of soft services within the agreed budget as part of the contract. This involves implementing best practices, establishing competitive pricing, developing strategic supplier relationships, and ensuring proactive service delivery. The manager will also liaise with the supply chain to maintain a high level of quality at the site.

**2. Compliance and Security**:
The Soft Services Facilities Manager must ensure that all relevant legal requirements are met, particularly in relation to security procedures such as CCTV surveillance. This includes ensuring the compliance of the security team with regulations and standards set by DEFRA and other relevant authorities.

**3. Contract Performance and Operational Tracker**:
Supporting the overall performance of the contract is another crucial aspect of the role. The manager will be responsible for ownership of assigned operational tracker activities, supporting fee-earning "additional works" and projects, managing performance against key performance indicators (KPIs), ensuring compliance with health, safety, security, and environmental (HSSE) standards, and overseeing training and development activities for the team.

**4. Supplier Reporting and Management**:
The Soft Services Facilities Manager will be responsible for ensuring that third-party suppliers provide detailed monthly reports, including financial reporting if required, as well as reports on health, safety, and operational issues. This information is essential for monitoring the performance of suppliers and identifying areas for improvement.

**5. Planned Preventative Maintenance (PPM) and Inspections**:
Maintaining the site's infrastructure and equipment is a critical aspect of the role. The manager will oversee the scheduling and execution of planned preventative maintenance (PPM) activities and inspections to ensure that the site's needs are met and that all facilities are in optimal working condition.

**6. Leadership and Development**:
Providing leadership and support to direct reports is an essential part of the Soft Services Facilities Manager's role. This includes training, development, and performance management to ensure that the team is equipped with the necessary skills and knowledge to excel in their roles.

**7. Efficiency and Customer Service Improvement**:
The manager will collaborate with third-party suppliers and direct reports to identify, investigate, and implement opportunities for achieving efficiencies and improving customer service across all service lines. This may involve introducing innovative solutions and initiatives to enhance the overall service delivery.

**8. Client Relationship Management**:
Establishing and maintaining effective business relationships with the client is crucial. The Soft Services Facilities Manager will interact with key client stakeholders and end-users at all levels to ensure that their needs and expectations are met. Building trust and effective communication are key components of successful client relationship management.

**9. Cleaning and Waste Disposal**:
The manager will be responsible for managing the cleaning and waste disposal contracts to ensure an efficient operational service is provided. This includes a focus on the proper disposal and transportation of hazardous waste, as well as compliance with associated legislative controls and documentation.

**10. Productivity and Catering Management**:
Reviewing productivity measures is essential to ensure that all contractors are performing in accordance with the contract's service level agreements. Additionally, the manager will liaise with catering management to ensure that the food offering, quality of produce, and availability of food meet the agreed contracted service level. Regular reviews of the catering provision will be conducted to maintain high standards.

The role of a Soft Services Facilities Manager is multifaceted and requires a diverse skill set. From budget management and supplier relationships to compliance and client relationship management, this position plays a vital role in ensuring the smooth operation and delivery of services at a site. If you have experience in facilities management, exceptional customer-facing and operational skills, and are seeking an opportunity to make a significant impact in the real estate and facilities management industry

  • Soft Services Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia ALFANAR Full time

    To oversee and manage the delivery of non-technical, or "Soft Services" within a facility to ensure a clean, safe, and well-maintained environment, while optimizing efficiency and compliance with regulations. Service Coordination:Coordinate and manage soft services such as cleaning, janitorial services, landscaping, and waste management.Ensure services meet...

  • Soft Services Manager

    2 weeks ago

    Riyadh, Saudi Arabia ALFANAR Full time

    To oversee and manage the delivery of non-technical, or "Soft Services" within a facility to ensure a clean, safe, and well-maintained environment, while optimizing efficiency and compliance with regulations. Service Coordination:Coordinate and manage soft services such as cleaning, janitorial services, landscaping, and waste management.Ensure services meet...

  • Soft Services Manager

    3 weeks ago

    Riyadh, Saudi Arabia Big Fish Recruitment Full time

    The Role Soft Services Manager - 5* hotel experience - Tabukh, KSA Our client is an established and reputable FM service provider. They are currently seeking a Soft Services Manager to join their KSA operation based in Tabuk, KSA Responsibilities - Ensures the delivery of quality housekeeping and cleaning by managing a blue collar team - Ensures contract...

  • Soft Services Manager

    3 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Serco Plc Full time

    Soft Services ManagerMake a difference every day The Job OpportunitySince 1947, Serco Middle East has been supporting governments to deliver public services across various sectors (Transport, Healthcare, Citizen Services and Defence), enabling transformation and ensuring the delivery of world class services. We are extremely proud of our partnerships with...

  • Soft Services Manager

    1 month ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Serco Plc Full time

    Soft Services ManagerMake a difference every day The Job OpportunitySince 1947, Serco Middle East has been supporting governments to deliver public services across various sectors (Transport, Healthcare, Citizen Services and Defence), enabling transformation and ensuring the delivery of world class services. We are extremely proud of our partnerships with...

  • Soft Services Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Big Fish Recruitment Full time

    The RoleSoft Services Manager - 5* hotel experience - Tabukh, KSA Our client is an established and reputable FM service provider. They are currently seeking a Soft Services Manager to join their KSA operation based in Tabuk, KSA Responsibilities - Ensures the delivery of quality housekeeping and cleaning by managing a blue collar team - Ensures contract...

  • Soft Services Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia AL-FANAR CLOSED JOINT STOCK COMPANY Full time

    Service Coordination:Coordinate and manage soft services such as cleaning, janitorial services, landscaping, and waste management.Ensure services meet quality and safety standards. Vendor Management:Select, negotiate contracts with, and manage service vendors and suppliers.Monitor vendor performance and adherence to service level agreements (SLAs).

  • Soft Services Manager

    2 months ago

    Riyadh, Saudi Arabia AL-FANAR CLOSED JOINT STOCK COMPANY Full time

    Service Coordination:- Coordinate and manage soft services such as cleaning, janitorial services, landscaping, and waste management.- Ensure services meet quality and safety standards. Vendor Management:- Select, negotiate contracts with, and manage service vendors and suppliers.- Monitor vendor performance and adherence to service level agreements (SLAs).

  • Soft Services Manager

    4 weeks ago

    Riyadh, Saudi Arabia Serco Plc Full time

    Soft Services Manager Make a difference every day The Job Opportunity Since 1947, Serco Middle East has been supporting governments to deliver public services across various sectors (Transport, Healthcare, Citizen Services and Defence), enabling transformation and ensuring the delivery of world class services. We are extremely proud of our partnerships with...

  • Soft Services Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Serco Full time

    Serco Posted 1 day ago This advertiser has chosen not to accept applicants from your region. Since 7, SercoMiddle East has been supporting governments to deliver public servicesacross various sectors (Transport, Healthcare, Citizen Services andDefence), enabling transformation and ensuring the delivery of worldclass services. We are extremely proud of our...

  • Manager Soft Services

    2 months ago

    Riyadh, Saudi Arabia NEOM Full time

    Lead and direct the various service provider/s contractually appointed to undertake various roles within the soft services realm.Administer the supply of housekeeping services in residential accommodation to meet individual occupant needs.Administer the supply of janitorial services to non-residential facilities including office and other public...

  • Landscape Soft Services Expert

    2 months ago

    Riyadh, Saudi Arabia KAFD Full time

    Administer master community landscape, hardscape and soft services and ensure alignment with KAFD’s overall standards and set budgets.Monitor all utilities management activities delivered for the master community, including but not limited to energy, water, waste management and instrumentation engineering. Ensure alignment with KAFD’s overall...

  • Facilities Coordinator

    2 months ago

    Riyadh, Saudi Arabia Parisima Talent Ltd Full time

    Professional certification or license in facilities management or engineering.Proven experience with a minimum of 4 years of experience as FM Coordinator / FM Admin / Facilities management coordinator in Soft facilities management.Demonstrated ability to effectively supervise and motivate a diverse team.Experience working in Retail, Hospitality, Aviation,...

  • Facilities Coordinator

    3 weeks ago

    Riyadh, Saudi Arabia Parisima Talent Ltd Full time

    Professional certification or license in facilities management or engineering.Proven experience with a minimum of 4 years of experience as FM Coordinator / FM Admin / Facilities management coordinator in Soft facilities management.Demonstrated ability to effectively supervise and motivate a diverse team.Experience working in Retail, Hospitality, Aviation,...

  • Soft Skills Trainer

    2 months ago

    Riyadh, Saudi Arabia SaveFast Training Academy Full time

    SaveFast Training Academy is the leading provider of high-quality training programs designed to help individuals and organizations achieve their goals. With over 10 years of experience in the industry, our team of expert trainers are committed to delivering innovative, engaging, and effective learning solutions that meet the diverse needs of our clients. We...

  • Soft Skills Trainer

    3 weeks ago

    Riyadh, Saudi Arabia SaveFast Training Academy Full time

    SaveFast Training Academy is the leading provider of high-quality training programs designed to help individuals and organizations achieve their goals. With over 10 years of experience in the industry, our team of expert trainers are committed to delivering innovative, engaging, and effective learning solutions that meet the diverse needs of our clients. We...

  • Soft Skills Trainer

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia SaveFast Training Academy Full time

    SaveFast Training Academy is the leading provider of high-quality training programs designed to help individuals and organizations achieve their goals. With over 10 years of experience in the industry, our team of expert trainers are committed to delivering innovative, engaging, and effective learning solutions that meet the diverse needs of our clients.We...

  • Senior Soft Fm Management Engineer

    4 weeks ago

    Riyadh, Saudi Arabia Serco Plc Full time

    Make a difference every day We are a multinational organization with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public...

  • Senior Soft Fm Management Engineer

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Serco Plc Full time

    Make a difference every dayWe are a multinational organization with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services...

  • Remote Sales Executive

    2 months ago

    Riyadh, Saudi Arabia Soft N Solve Full time

    Are you passionate experienced female about sales and eager to make a significant impact? Join our dynamic team at Soft N Solve as a Sales Executive specializing in staff augmentation services. In this role, you will be a key player in identifying potential clients, conducting market research, and supporting the sales team in developing and executing...