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Soft Services Manager

3 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Serco Full time

Serco

Posted 1 day ago

This advertiser has chosen not to accept applicants from your region.

Since 7, SercoMiddle East has been supporting governments to deliver public servicesacross various sectors (Transport, Healthcare, Citizen Services andDefence), enabling transformation and ensuring the delivery of worldclass services. We are extremely proud of our partnerships withgovernment and semi-government entities and what we continue toachieve together.

To support Serco's continuous growth inthe Kingdom of Saudi Arabia, we are current bidding for a prestigiousproject where we need a FM Manager with specialist background in SoftServices Facilities Management. The hiring for this position issubject to contract award.

In the Middle East, we employmore than 5, people across four countries including the United ArabEmirates, the Kingdom of Saudi Arabia, Qatar and Iraq. Our employeesremain our greatest asset.

Serco is currently talent poolingfor upcoming opportunities. Join our talent pool for consideration infuture roles within our organization.

Key accountabilities:

  • Manage the day-to-day service delivery and performance ofthe Soft Services Department including, Cleaning & Window Cleaning,Pest Control, Waste Management, Timetabling, Service Desk andAdministration Departments.
  • Manage, support and coachinternal team members to deliver service against company and clientobjectives.
  • Develop monthly activity reports as requiredby senior management and other service users to ensure optimumdelivery across all the identified areas of service.
  • Liaise with all internal stakeholders/customers on a regular basis toidentify their future needs and expectations in regard to the servicesprovided.
  • Undertake Key Performance Indicator (KPI) orService Level Agreement (SLA) inspections and provide service deliveryreports to the senior management.
  • To maintain a registerof all statutory and legal compliance regulations, relevant to theSoft Services Operations, and to ensure that compliance with theregulations is maintained at all times.
  • To proactivelyidentify and monitor all risk associated with Contractual andDepartmental Outputs of the Soft Services Department and escalate tothe General Manager as required.

What we are looking for inour candidates:

  • Excellent planning abilities, an analyticalapproach to problem solving and a good knowledge of built environmenttechnology.
  • Excellent communicator at all levels with theability to demonstrate strong technical knowledge, advice, andguidance to support the client and key stakeholders.
  • Experience in working with multi-agency stakeholder.
  • Highly motivated, flexible individual with energy and drive.

Specific requirements:

  • years of experience in asimilar role working within a highly dynamic and complex environment,with specific experience related to Soft Services facility managementoperations.
  • 5-7 years of experience in a senior role inconsultancy services.
  • Holder of a degree in a relevantengineering discipline.
  • Qualification in projectmanagement/project methodology (PMP, Prince 2) preferred.
  • Saudi Council of Engineers affiliation.
  • Certification inBICS / ISSA is desirable.
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