Director of Medical Operations

5 months ago

Riyadh, Saudi Arabia Intelligent Solutions HR Consultancy Full time

**General Overview**:
**Key Responsibilities**:

- Lead the clinic's Operations including medical, nursing, patient experience, and quality.
- Oversee business growth and positive patient experience.
- Manage the overall operations of the clinic, including budgeting, hiring, scheduling, and completing contracts.
- Monitoring medical administration, patient’s outcomes, and physician performance.
- Provide day-to-day leadership to various technical, professional, and/or administrative personnel engaged in specified project activities, as appropriate to the position.
- Manage activities related to the delivery of medical care and clinical services such as cost management, utilization review, quality assurance, and medical protocol development.
- Lead, support, and maintain the operational and clinical care teams, hiring, training, and coaching them to meet goals, and solving problems as they arise.
- Develop, amend, and update medical policies and procedures.
- Develop cooperation between physicians, paramedics, nurses, and medical departments and evaluate and manage any dysfunctions of medical units.
- Assist in training, continuing education, and promotion of medical staff.
- Ensure that medical staff and facility comply with the rules & regulations.
- Manage and oversee all credit & insurance companies' daily transactions and their relevant procedures including the review of the medical service claims with timely forwarding to the related Insurance Companies & TPAs.
- Collaborate with executive-level management in the development of performance goals and long-term operational plans.
- Work with finance managers in the development of financial and budgetary plans.
- Analyze current operational processes and performance, recommend solutions for improvement when necessary.
- Manage and run a wide variety of projects including but not limited to: Transformation Projects, IT implementations, Business Process Reengineering, Feasibility Studies, etc.
- Establish and lead CBAHI Re-accreditation team.
- Redesign Clinical quality System: Develop Clinical Protocols and Pathways with the relevant managers.
- To ensure and to facilitate the implementation of the quality, infection control and safety standards, in co-ordination with the TQM & Administration departments.
- Facilitate and coordinate CBAHI accreditation with all business unit leaders and to conduct a regular visit for all centers and provides a day-to-day operational support.
- Collaborate with the organization leaders to envision, develop, and implement the organization’s quality and patient safety plan.

**Requirements**:

- 10+ years of experience in medical management, corporate planning, clinics management.
- 5+ years' experience in a hospital / Clinics administration role.
- Experience in corporate finance and resource management.
- Knowledge of relevant medical techniques and standards of care.
- Demonstrated leadership and communication skills.
- Excellent in written & oral communication skills (both Arabic & English)
- Advanced communication skills: Listening, Empathy, Negotiation and Persuasion)
- Leadership skills
- Creative problem-solving.
- Teamwork management skills.
- Planning (strategic, operational, action planning).
- Bachelor’s degree in medicine is required, MBA is preferable.

Work Experience

5+ years

Industry

Other

City

Riyadh

Province

Riyadh

Country

Saudi Arabia

Postal Code

11564

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