Front Office Agent

3 weeks ago


Jeddah, Saudi Arabia FAIRMONT Full time

Company Description

Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka’aba. This 76-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, is the iconic symbol of hospitality in the Holy City. The hotel authentic hospitality is seen throughout 1618 guest rooms and suites are thoughtfully and elegantly appointed-with extravagant amenities and five-star services that allow for peaceful reflection and repose.

**Job Description**:
Reporting to Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

- Check in the arriving guests and check out the departing guests in a friendly and caring manner according to the standards.
- Upon check-in, register guests, assign rooms, and assist guests in completing the registration cards.
- Accommodate special requests whenever possible.
- Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
- Upon departure of guests, process the guest check-out procedures.
- Receive payment from guests. Settle the guest account and give a copy of the invoice.
- Handle all front office cashiers’ activities such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of the shift, balance their cash float.
- Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information, and take appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages, or dealing with a complaint.
- Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins, and special requests.
- Possess a working knowledge of the room reservation procedures.
- Committed to the grooming policy, front office code of ethics, and health & safety regulations.
- Assist guests regarding hotel facilities in an informative and helpful way.
- Follow all safety policies.
- Other duties as assigned.

**Qualifications**:

- High school diploma or suitable equivalent
- Previous experience in the same role in a luxury hotel is preferred
- Well-groomed, professional appearance
- Outstanding written and verbal communication skills
- Physically agile, and able to stand for extended periods

Additional Information
**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.


  • Front Office Agent

    6 days ago


    Jeddah, Makkah Province, Saudi Arabia Shangri-La Hotels Full time

    Shangri-La JeddahAnchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play...

  • Front Office Agent

    2 days ago


    Jeddah, Saudi Arabia Shangri-La Hotels Full time

    Shangri-La Jeddah Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play...

  • Front Desk Agent

    2 months ago


    Jeddah, Saudi Arabia Group of medical services Full time

    A famous group of medical services is hiring " Patient Access Agent" in KSA, Jeddah. **Requirements**: - Previous experience as front desk / Reciptionist in Hospitals or Hotels - Males/ Females - Excellent in English - Excell Proficiency

  • Front Office Agent

    3 weeks ago


    Jeddah, Saudi Arabia SWISSOTEL Full time

    Company Description **“A passion for perfection”** Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career...

  • Guest Service Agent

    2 months ago


    Jeddah, Saudi Arabia Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Front Office Manager

    2 months ago


    Jeddah, Saudi Arabia Accor Hotels Full time

    Education and Training: A front office manager usually has a college degree or diploma in business administration or a related field. Some positions may require prior office administration experience.Communication Skills: A front office manager must have excellent communication skills, whether it is dealing with customers or communicating with colleagues...

  • Front Office Agent

    6 days ago


    Jeddah, Makkah Province, Saudi Arabia SWISSOTEL Full time

    Company Description"A passion for perfection"Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career...

  • Front Office Agent

    6 days ago


    Jeddah, Makkah Province, Saudi Arabia AccorHotel Full time

    Company Description "A passion for perfection"**Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use and develop their knowledge to reinvent their career...


  • Jeddah, Saudi Arabia Baseqat Arabia Management Consulting Full time

    Job description - Welcoming guests at the front desk, extending a warm welcome, guiding them, and providing essential information. - Booking meeting spaces, handling mail, and doing as-needed administration are the tasks that call screening and call forwarding agents perform. - Engage in active listening with callers, confirm or clarify information, and...


  • Jeddah, Saudi Arabia SWISSOTEL Full time

    **Company Description** One of the best-known Swiss brands in the world, Swissôtel Hotels & Resorts offers contemporary hotels infused with the freshness and vitality of alpine energy, rooted in the tradition of Swiss hospitality. Respected for its intelligent design, quality craftsmanship and mindful approach to sustainability, Swissôtel gives its guests...


  • Jeddah, Makkah Province, Saudi Arabia Baseqat Arabia Management Consulting Full time

    Job description Welcoming guests at the front desk, extending a warm welcome, guiding them, and providing essential information. Booking meeting spaces, handling mail, and doing asneeded administration are the tasks that call screening and call forwarding agents perform. Engage in active listening with callers, confirm or clarify information, and support and...


  • Jeddah, Makkah Province, Saudi Arabia SWISSOTEL Full time

    Company DescriptionOne of the best-known Swiss brands in the world, Swissôtel Hotels & Resorts offers contemporary hotels infused with the freshness and vitality of alpine energy, rooted in the tradition of Swiss hospitality. Respected for its intelligent design, quality craftsmanship and mindful approach to sustainability, Swissôtel gives its guests peace...


  • Jeddah, Saudi Arabia Holiday Inn Full time

    Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services. A little taste of your day-to-day: Every day is different, but you’ll...

  • Front Office Manager

    3 weeks ago


    Jeddah, Saudi Arabia Shangri-La Hotels Full time

    Shangri-La Jeddah Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play...


  • Jeddah, Saudi Arabia Shangri-La Hotels Full time

    Shangri-La Jeddah Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play...


  • Jeddah, Saudi Arabia InterContinental Full time

    Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services. A little taste of your day-to-day: Every day is different, but you’ll...


  • Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23086878 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Jeddah, Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...


  • Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24004483 **Job Category** Rooms & Guest Services Operations **Location** Courtyard By Marriott Kudai Makkah, Ajyad Street, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...

  • Mgr-front Office Ii

    2 weeks ago


    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23144516 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Makkah, King Abdulaziz Road, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas of...

  • Mgr-front Office Ii

    2 weeks ago


    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23210551 **Job Category** Rooms & Guest Services Operations **Location** Jeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office...