Installation Team Leader

3 weeks ago


Jeddah, Saudi Arabia Alshaya Enterprises Full time

Role Objective / Purpose

The Installation Team Leader maintains responsibility over execution and management of Alshaya Enterprises installations projects and retail businesses installations.

Key Duties & Responsibilities

General
- Maintain regular focus on job cost metric via invoicing submittals and work order analysis
- To ensure effective use of resources and minimize costs throughout the department where possible
- Be able to accommodate the demands of managing a 24/7 service. Potentially required to resolve issues outside of normal business hours
- Work proactively with the sales team to identify continuous improvement opportunities within Installation

Installations
- Liaise with the Country Managers, assistants and supervisors to carry out Project installs to create technical support information
- Provide technical recommendations and guidance to the sales team on projects with regards to installation specific requirement
- Agree a price and specification of installation of equipment with the sales team

Training
- Identify new training requirements or gaps for new and existing products and services and train technicians and provide accreditation to install company products
- Expands the efficiency of the entire production team (Install + Sales Ops) by creating tools and/or processes that improve our key metrics

Budgeting & Planning
- Development of the department’s operating budget and monitor expenditures in coordination with HOD
- Delegate authority and responsibilities to subordinates during his/her absence to sustain operations as effectively and efficiently as possible

Health and Safety:

- Conduct regular audits as required by the company audit schedule to ensure compliance with regulatory and company requirements
- Involvement in installation investigations as required
- To ensure installation businesses are compliant with all appropriate Health and Safety, legislative and business requirements

Quality:

- Maintain responsibility for all on site operations including receiving, storing of materials, and installation and assembly, until handover and completion
- Troubleshoot difficult or problematic installations in co-ordination with the installer, company support as required
- Oversight for all on site operations including receiving, storing of materials, and installation and assembly, until handover and completion

Supplier Management:

- Support and feedback to third party providers in the delivery of their Service Delivery Targets for company to meet agreed terms with its customers and company’s KPIs
- Provide support and validate preferred and secondary suppliers, sub-contractors, and outsource partners for project management and installation to Procurement team
- Manages technical and customer escalations within the region

Recruitment & Performance Management:

- Monitor and perform annual performance review for Installation staff and conducts a performance evaluation report on a periodic basis or as and when required
- Key contributor to in-field solutions to meet customer requirements in concert with key staff

**Skills**:
Education & Experience:

- Minimum of a bachelor’s degree in Engineering or equivalent.
- 8 years plus experience in installation and technical operations across several countries with multiple Business Units.
- Must have experience in GCC
- Is required to have demonstrable refrigeration planning and estimation skills
- Must have a confident and outgoing personality
- Able to meet and converse technically and managerially with clients / salesmen / company management

Training in:

- CRM
- Microsoft Dynamics 365
- Project management software
- MS Office suite - MS Project, PowerPoint, Excel, Word

Competencies:

- Strong communication skills that enable challenging discussions with Installer network and/or customers, ability to relate to distinct audiences including customers, sales representatives, installers, and various levels of management.
- Technical knowledge to a sufficient level to be able to establish what is a ‘competent’ installation and arbitrate when conflict occurs between customer, installer and store
- Ability to effectively manage constant interruptions with urgent issues
- Prove ability in high level of customer service and professionalism when dealing directly with customers and installers either by telephone, or face to face
- Highly flexible in working pattern and in location of work.
- Ability to multi-task and work independently and is comfortable making decision.
- Problem solving abilities and capable of working in a multi layered environment
- Advanced planning and organizing skills
- Exceptional negotiation skills
- Ability to identify and implement improvements
- Ability to manage long term contract
- Team management / Leadership skills
- Able to work fast under pressure and willing to make tough decisions.
- Interaction skills and relationship building with internal and external clients.
- Thorough planning skills
- Able



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