Installation Coordinator

2 weeks ago

Jeddah, Saudi Arabia NCR Full time

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

TITLE: Implement Install Coord Representative I

LOCATION: Jeddah

GRADE: 6

& KEY AREAS OF RESPONSIBILITY:

- Position is the owner of the sites assigned for coordination & execution of ATM site preparation works, under the defined scope of Total Implementation Services (TIS)
- Position involves coordination & communication with customers, different vendors or within team members from site visit to handing over to customers with complete interior works & installation of deliverables; Accepts and routes calls
- Respond immediately to customer or vendor concerns or problems by resolving them or by escalating them to the proper associate, team member or regional project manager
- Responsible for scheduling customer installation activity
- Overall Project Management & Planning capability (Adherence to processes and systems and smooth functioning without follow-up from HQ)
- Constant planning and effort to achieve deliveries within allotted time frame;
- Coordinating and monitoring the performance of vendors in maintaining the timeframe & quality of the materials & services delivered
- Understands and performs the various Customers/vendors Scope of Services under TIS and elevates or escalates issues when appropriate, and/or according to established procedures
- Build working relationships with customers and develop informal communication channels with customer account at the local level (ie Branch, Store or office); Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately
- Represents NCR in a manner that reflects positively on the image and reputation of the company
- Responsible for all NCR assets that will be used in the delivery of customer services (i.e. drawing & manuals, tools, software, vehicles, documentation, and intellectual property), or as assigned by management
- Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
- Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities
- May require prolonged and extensive travel; May require bending/squatting, walking/standing /sitting for prolonged periods; Exposure to enclosed spaces, dust, drafts, and damp areas

BASIC QUALIFICATIONS:

- High School Diploma or equivalent
- 0-1 years of related experience

PREFERRED QUALIFICATIONS:

- Job-related experience in execution/implementation and coordination of civil or interior works is preferred.
- Diploma in Civil/Architecture or College degree or certificate in Civil /Architecture /Interior Designing or construction technology is preferred

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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