Patient Experience Director(Saudi Nationals)
3 weeks ago
ResponsibilitiesDesign standardized Topline MD training curriculum to improve the patient experienceOversee implementation of educational programs for care center managers and staffWork closely with the Patient Experience Manager to develop and implement the Topline MD Education Suite and other programs that support the mission of establishing a patient-centric cultureProvide in-depth analysis of all patient metrics garnered from comprehensive on-site audits, patient satisfaction surveys, online reputation reviews and qualitative data from physician scorecardCollaborate with departments currently involved in supporting patient experience and office efficiency initiatives such as Femwell 360Provide classroom-style training courses in communication of best practices, facilitate group discussion, and lead participants in developing effective communication skills aligned with values of the brandScale training program by developing virtual & interactive training hub for care centers and staff to access on-demandConduct skills-based training and coaching with patient-facing staff through role-playing and simulated patient interactions to improve communication with patientsContinuously monitor external and internal benchmarks to assess performance level and recommend short and long term actions for achieving goalsPrepare and give presentations to leadership on Patient Experience initiativesProvide regular and consistent updates on all training activities and other special projects to the Chief Healthcare & Innovation Officer
Ability to commute/relocate:
- Riyadh: Reliably commute or planning to relocate before starting work (required)
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