Professional Services Dedicated Engineer- Soar

5 months ago

Riyadh, Saudi Arabia Fortinet Full time

**Role location: ON-SITE (customer premises) in Riyadh, Saudi Arabia**

The SOAR Professional Services Consultant works with clients and partners onsite on engagements of medium-to-high complexity. He/she may be working in on multiple engagements, or be dedicated to one particular customer or project for a specific duration.

He/she focuses on SOAR deployments and integration projects. Experience in the security arena - such as SOAR/SIEM implementations, software development, security operation center, or security analyst groups - would be a strong advantage.

Development work - such as connectors/plug-ins or playbooks creation - is required as part of integration and customization activities. A good understanding of programming concepts and tools, and being proficient in Python scripting language is a must.

Besides the technical skills and experience mentioned above, the position requires a team player with very good written and verbal communication skills who follows a structured approach for scoping, designing, developing, validating, and implementing a solution.

Experience in cybersecurity product development or integration with other vendor solutions (e.g. Splunk, Demisto,QRadar) would be a plus.

**Responsibilities**:
The Professional Services Consultant:

- Develops a clear overall understanding of the customer engagement; namely the objectives, project scope, business, and technical requirements, as well as DevOps customization requirements.
- Participates in design or scoping meetings and provides input related to the development of statements of work based on accurate analysis of customers' requirements.
- Drives and takes an active role in the various phases of a typical project delivery (e.g. design, development, testing and validation, implementation, and customization).
- Develops project-related documents (e.g. architecture document, operations guides)
- Assists customers through the rollout of the proposed solution.
- Performs knowledge transfer sessions for customers’ staff.
- Completes and submits internal required administrative tasks (e.g. timesheets, project reports).
- Continuously works on developing knowledge and skills to remain proficient with the relevant skills required for SOAR and DevOps activities (e.g. language, framework, standards), Fortinet security solutions, technologies,, products and services.

**Requirements**:
**General**
- Development skills and experience following industry-standard development methodologies.
- Experience in Customer-facing roles.
- Very good presentation and technical documentation skills.
- Ability to adapt seamlessly to shifting priorities, demands, and timelines. Flexible working hours.
- Positive customer service attitude with very good soft skills.
- Strong commitment and self-driven individual.
- Ability to work independently and to collaborate with cross-functional teams.
- Ability and desire to learn new languages and technologies.
- Proficient in exploring, and integrating new technologies, programming languages, or frameworks.
- Working understanding of common network topologies and hardware such as firewalls, load balancers.
- Fundamental knowledge of HTTP, SQL, IP/TCP/UDP, SSL, DNS, and other common Internet protocols.
- Fundamental knowledge of security threats (e.g. phishing, MITM, SQL Injection, DoS, CVE).
- Hands-on experience in building, administering, and maintaining servers.
- Travel (up to 25%).

**Programming and Scripting**
- Strong experience in software programming and development, including scripting.
Strongly recommended: Python, Java, PHP, Bash.
- Experience in API integration, HTTP protocol, mail systems (SMTP or Exchange), and Linux systems.
- Experience in industry-standard common continuous integration/automation tools and frameworks. E.g. Ansible, Terraform, YML, Jinja, GitLab, Jenkins, or Buddy.
- Development of projects related to network/infrastructure and automation (e.g. ZTP, mass roll-out).
- Experience with at least one major Cloud infrastructure (AWS, Azure, GCP, Openstack).

**Optional**

The following experience would be desired or seen as a plus:

- Incident response, intrusion prevention experience as part of a SOC or security analyst team.
- Familiar with security elements such as IDS/IPS, EDR, SIEM or SOAR systems.
- Exposure to Fortinet products.
- Understanding of security and compliance requirements such as NIST or ISO2701/2702.

**Education**
- Bachelor's Degree in technical or management discipline and/or equivalent extensive work-related experience.

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