Dir-operations-c
6 months ago
**Job Number** 24058040
**Job Category** Rooms & Guest Services Operations
**Location** Courtyard by Marriott Kudai Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi Arabia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** Y
**Position Type** Management
**JOB SUMMARY**
Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office,, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Profitability**
- Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
- Analyzes service issues and identifies trends.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
**Managing Revenue Goals**
- Monitors hotel operations sales performance against budget.
- Reviews reports and financial statements to determine hotel operations performance against budget.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
**Leading Operations and Department Teams**
- Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
- Develops systems to enable employees to understand guest satisfaction results.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
**Managing the Guest Experience**
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
**Managing and Conducting Human Resources Activities**
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
- Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessar
-
Franchised Assistant Manager Engineer
6 months ago
منطقة جازان, Saudi Arabia Marriott International, Inc Full time**Job Number** 23201569 **Job Category** Engineering & Facilities **Location** Courtyard Jazan, Al Riyadh Road next to Rashid Mall, Jazan, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** Y **Position Type** Management **Additional Information**:This hotel is owned and operated by an independent...
-
Telephone Operator
6 months ago
منطقة مكة المكرمة, Saudi Arabia Marriott International, Inc Full time**Job Number** 24032267 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Kudai Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all guest calls,...
-
Senior Project I&c Engineer
6 months ago
منطقة جازان, Saudi Arabia Air Products Full timeMEET-KSA-Jazan-JIGPC **Job Description and Qualifications** **Purpose** To provide Instrument & Controls project engineering ownership and oversight to ensure the success of the FAITS project for the working and safe & reliable operation of IGCC plant facilities under JIGPC in Jazan, Saudi Arabia.**Nature & Scope** The Jazan IGCC is the world’s largest...
-
Attendant-operations
6 months ago
منطقة مكة المكرمة, Saudi Arabia Marriott International, Inc Full time**Job Number** 24034548 **Job Category** Housekeeping & Laundry **Location** Courtyard by Marriott Kudai Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other...
-
Maintenance-helper
6 months ago
منطقة مكة المكرمة, Saudi Arabia Marriott International, Inc Full time**Job Number** 24100823 **Job Category** Engineering & Facilities **Location** Courtyard by Marriott Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Fix minor plumbing problems such as unclogging drains, plunging...
-
Dir-sales I
2 months ago
مكة, Saudi Arabia Marriott International, Inc Full time**Additional Information** **Job Number**24164569 **Job Category**Sales & Marketing **Location**Four Points by Sheraton Makkah Al Naseem, Third Ring Road Al Naseem District at Al Rajhi Mosque, Makkah, Saudi Arabia, Saudi Arabia, 21955 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Leads and manages all day-to-day...
-
Dir-sales I
3 months ago
مكة, Saudi Arabia Marriott International, Inc Full time**Job Number** 24164569 **Job Category** Sales & Marketing **Location** Four Points by Sheraton Makkah Al Naseem, Third Ring Road Al Naseem District at Al Rajhi Mosque, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Leads and manages all day-to-day...
-
Duty Manager
6 months ago
منطقة مكة المكرمة, Saudi Arabia Marriott International, Inc Full time**Job Number** 24085519 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and...
-
Executive Housekeeper-asst
6 months ago
منطقة مكة المكرمة, Saudi Arabia Marriott International, Inc Full time**Job Number** 24087395 **Job Category** Housekeeping & Laundry **Location** Courtyard by Marriott Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in the oversight of the daily shift operations of...
-
Mgr-front Desk
6 months ago
منطقة مكة المكرمة, Saudi Arabia Marriott International, Inc Full time**Job Number** 24085526 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering...
-
Night Manager I
6 months ago
منطقة مكة المكرمة, Saudi Arabia Marriott International, Inc Full time**Job Number** 24032254 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Kudai Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and...
-
Mgr-employee Housing
6 months ago
منطقة مكة المكرمة, Saudi Arabia Marriott International, Inc Full time**Job Number** 24058052 **Job Category** Human Resources **Location** Courtyard by Marriott Kudai Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Reports to the Director of Human Resources. Responsible for...
-
Guest Arrival Expert
6 months ago
منطقة مكة المكرمة, Saudi Arabia Marriott International, Inc Full time**Job Number** 24032855 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Kudai Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** First impressions are everything. When guests...
-
Guest Arrival Expert
6 months ago
منطقة مكة المكرمة, Saudi Arabia Marriott International, Inc Full time**رقم الوظيفة** 24032855 **التصنيفات** Rooms & Guest Services Operations **الموقع** Courtyard by Marriott Kudai Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi Arabia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال...
-
Supervisor-at Your Service
6 months ago
منطقة مكة المكرمة, Saudi Arabia Marriott International, Inc Full time**Job Number** 24032269 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Kudai Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, and process all guest calls,...
-
Duty Manager
6 months ago
منطقة مكة المكرمة, Saudi Arabia Marriott International, Inc Full time**رقم الوظيفة** 24085519 **التصنيفات** Rooms & Guest Services Operations **الموقع** Courtyard by Marriott Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi Arabia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى...
-
Supervisor-at Your Service
6 months ago
منطقة مكة المكرمة, Saudi Arabia Marriott International, Inc Full time**رقم الوظيفة** 24032269 **التصنيفات** Rooms & Guest Services Operations **الموقع** Courtyard by Marriott Kudai Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi Arabia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى...
-
Dir-sales I
2 months ago
مكة, Saudi Arabia Marriott International, Inc Full time**Additional Information** **Job Number**24164569 **Job Category**Sales & Marketing **Location**Four Points by Sheraton Makkah Al Naseem, Third Ring Road Al Naseem District at Al Rajhi Mosque, Makkah, Saudi Arabia, Saudi Arabia, 21955 **Schedule**Full Time **Located Remotely?**N **Position Type** Management - شركة ماريوت الدولية هي...
-
Agent-at Your Service
6 months ago
منطقة مكة المكرمة, Saudi Arabia Marriott International, Inc Full time**Job Number** 24032265 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Kudai Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and procedures; ensure...
-
Heart of House Specialist
6 months ago
منطقة مكة المكرمة, Saudi Arabia Marriott International, Inc Full time**Job Number** 24034701 **Job Category** Food and Beverage & Culinary **Location** Courtyard by Marriott Kudai Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our Utility Cleaners play an important role in support...
