Assistant Guest Relations Manager

4 days ago


Jeddah, Saudi Arabia Accor HQ Full time

**Asst. Guest Relations Manager**

The Assist. Guest Relation Manager is responsible for continually maintaining and improving the efficiency and quality of guests' experience throughout their stay

**What's in it for you**:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

**What you will be doing**:

- Assumes full responsibility of the Guest Services department
- Fosters a warm and caring service culture while maintaining our Service promise.
- Creates and is dedicated to a positive, team-oriented work environment through open communication, empathy and support
- Complete regular quality assurance inspections and coach accordingly
- Represents the Guest Services department by attending all relevant meetings, and prepares the relevant reports and follow-up as requested
- Ensures departmental schedules reflect our service commitments, colleague needs and business-productivity commitments
- Ensures that our colleagues' appearance is always reflective of our grooming standards and that they are always in a clean and proper uniform.
- Conducts daily shift briefings ensuring that our colleagues are well informed and prepared to deliver outstanding service
- Liaises with our Conference Services Department and our group contacts to ensure that all of our groups' needs are well planned and achieved
- Ensures that the department's equipment is well cared for and properly maintained
- Ensures that Guest Services colleagues are well trained, and prepared for, the hotel emergency procedures
- Follows all Occupational Health and Safety regulations
- Ensures all Guest Services Colleagues adhere to the material outlined in Accor's code of ethics
- Ability to focus attention on guest needs, remaining calm and courteous at all times

**Qualifications**
- Minimum 4 years of experiance within the same feild
- Good communication skills in both Arabic & English
- This vacancy is for Saudi Nationals Only



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