Field Service Manager

6 months ago

المملكة العربية السعودية, Saudi Arabia Elliott Company Full time

Overview & Responsibilities

Operational Responsibilities for Field Service:

- Full Profit & Loss (P&L) responsibility for EGSSA Field Service.
- Monitor expenses and establish controls to ensure profitability according to the plan.
- Develop strategies to advance sales and increase return on investment for the field service operations.
- Plan and organize methods to develop the field service team to implement strategies and achieve planned goals.
- Ensure field service personnel have the necessary tools to execute technical scopes.
- Ensure synergies within the Field Service team to maximize revenue, operating income, and customer satisfaction.
- Assist the sales team in securing new field service projects.
- Act as EGSSA's customer-facing representative for field service.
- Implement procedures to comply with local and governmental regulatory requirements.
- Monitor supervisory personnel performance to ensure fair and equal treatment of all personnel.
- Implement Elliott Quality Assurance programs and oversee ISO-9001:2015 compliance.
- Plan and implement warranty, scrap and rework, and cost reduction measures related to field service.
- Manage Root Cause Failure Analysis process and warranty program.
- Develop operational plans to improve resource utilization and implement cost reduction and growth strategies.
- Develop and implement internal technical training for personnel.
- Plan, forecast, direct, control, supervise, and develop employee performance.
- Conduct business consistent with company policies, yet open to new opportunities.
- Monitor and ensure robust field safety programs and training for all field service personnel.
- Maintain training and development plans for all field service employees.
- Coordinate all field service activities such as installations, turnarounds, breakdowns, and troubleshooting.
- Manage the project side of the field service department to satisfy all technical and commercial requirements in liaison with the EMA Technical Services Manager.
- Act as a service consultant to customers, field personnel, and other Elliott departments in collaboration with the EMA Technical Services Manager and Regional Sales Director.
- Provide financial forecast data and forecast manpower requirements.
- Control the utilization of assigned personnel and hire new employees and contract personnel as required in liaison with the Head of Operations.
- Assist service sales technically and commercially in the selling process of installation and maintenance projects.

Internal Contacts:

- Regular contact with other members of the leadership team and regional managers/supervisors.
- Frequent interaction with departments such as Sales and Marketing, Parts, Apparatus, Engineering, Service Time, Shop Management, Customer Service, Accounting, Quality Assurance, Human Resources, Safety & Security, and Hourly Staff.

External Contacts:

- Current and future customers, agents, vendors, competitors, government representatives, and other service providers.

Travel Requirements:

- Regular domestic and international travel, occasionally exceeding one week.

Supervisory Responsibilities:

- Manage overall performance of field service operations in KSA and Bahrain.
- Direct supervision of Field Service Employees.
- Full authority in hiring, discipline, discharge, performance appraisal, and salary planning.

Background and Experience:

- Bachelor’s degree in Mechanical Engineering.
- 10-15 years of experience in the field of turbo machinery service and maintenance or equivalent combination of education and experience.
- Familiarity with chemical, petrochemical, general industrial, and power generation industries.
- Extensive knowledge in commercial, quality management systems (QMS), technical training, warranty, and Root Cause Analysis.
- Proficiency in MS Word, Excel, PowerPoint, Project, Primavera, and Oracle.
- Strong organizational, multitasking, and prioritizing skills.
- Ability to work beyond normal office hours and on weekends if required.

Additional Requirements:

- Ability to handle multiple activities simultaneously and deliver alternate solutions.
- Culturally aware and able to modify behaviors appropriately in various management scenarios.
- Ability to perform under pressure and in unfamiliar situations.

Base Location

Dammam, Saudi Arabia

The world turns to Ebara Elliott Energy.

Customers throughout the world choose Ebara Elliott Energy for the design, manufacture and service of their critical rotating equipment. EEE’s global service network routinely installs, overhauls, repairs, upgrades and rerates machines from any manufacturer. Customers everywhere turn to us for precision engineering, extraordinary reliability and unparalleled service.

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