IT Officer

Maintenance and Operations
- Maintain and monitor the network hardware e.g., active network gear, switches, routers, firewall and remote access and configuration standards for server and workstation hardware, server operating systems and directory systems to ensure proper functioning and timely upgradation/ repair.
- Co-ordinate with suppliers for warranty, repair/replacement of parts and pending work to ensure systems are always functional.
- Incident Management
- Troubleshoot and resolve network related incidents and ensure timely/ efficient delivery of network and telecommunication services for the NOMAC corporate office, while maintaining availability, performance, integrity and security of business network systems.
- Conduct testing, analysis, fault-finding and repair activities using required testing and troubleshooting tools and techniques and investigate possible reasons of performance problems in order to implement corrective measures in accordance with defined IT quality standards and security guidelines.

Network Security
- Check server logs, monitor network traffic, run virus scans and ensure security patches are up to date to avoid security breaches.
- Maintain network security infrastructure to ensure that all data is properly secured while providing primary support and maintenance for all network security equipment across the network.
- Review security logs from firewalls, switches, routers, etc. to determine cause of security related events or identify potential threats and troubleshoots security problems/failures while reporting suspected network misuse, unresolved network security exposures or noncompliance to the Supervisor.
- Update Anti-Virus for all Users and resolve virus related issues to ensure all systems and networks are up to date to avoid security breaches.
- Analyze security incidents, resolve and/or escalate security events and security related issues received, to maintain the integrity of the organizations IT systems and Data.

Continuous Improvement
- Contribute to the identification and implementation of change initiatives, programs and projects in line with the organization’s standards.

Policies, Processes, Systems & Procedures
- Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner.

Health, Safety, Security and Environment
- Adhere to all relevant health, safety, security and environmental procedures, instructions and controls so that the safety of employees and environmental compliance can be guaranteed.
- Related Assignments
- Perform any other duties which the organization may require to be carried out

**Skills**:

- Achievement orientation
- Strong technical background with Microsoft Windows and Cisco
- Business and industry knowledge.
- Understanding business needs, requirements and problems and how Information Technology can contribute to value creation.
- Time management.
- Hands-on experience in Network Operation Center
- Project management skills.
- Effective communication and interpersonal skills.

**Education**:
Information Technology