Technical Service Executive

2 weeks ago

Jeddah, Saudi Arabia Jotun Group Full time

SUMMARY OF THE ROLE

The job holder of this position will support sales of the Company by offering technical advice/technical service. As well as in technical documentation and complaint handling.

Moreover, conduct and track technical training externally using the standardized training materials and global standards in order to ensure correct use of products and accurate technical advice.

This position will be based in Jeddah and will report to the Technical Service Manager in Dammam.- Support sales personnel by providing relevant documentation and making draft specifications and project-specific procedures to ensure that the right products and solutions are used for the right purpose and in line with customer expectations.- Investigate assigned complaints by on-site investigations when needed, following up with QC and local R&D, analysis of possible root causes, and providing relevant documentation to support the conclusion of the specific claim.- Share learning and knowledge from complaint cases by documenting corrective actions taken and their effects to limit the occurrence of the claim and Jotun’s risk exposure.- Support and assist the local sales team in increasing sales growth and market share by establishing Jotun products for new customers.-
- Conduct customer's plant improvement projects by undertaking product development trials at applicators' facilities, ensuring customers benefit from Jotun's innovative products.- Act as a Mentor by supporting and guiding assigned colleagues to ensure knowledge sharing and a cohesive culture.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

Qualifications Required:
- Minimum 3 years of experience in industrial coating.- Advanced proficiency in the English language.- Bachelor’s Degree with 4 years’ relevant experience.- Demonstrate keen attention to detail and employ a style that prioritizes finding solutions.- Presentation skills.

Competencies Required:
- Acts on own initiative, makes things happen and accepts responsibility for the results.- Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.- Demonstrates specialist knowledge and expertise in own area; participates in continuous professional development.- Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.- Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.- Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results.

What we offer:
- Competitive compensation and benefits.- Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.- Career development opportunities across multiple disciplines and geographies.- Leaders who focus on engaging and enabling their team, proven by consistently-high employee feedback scores.- A supportive and inclusive company culture where you can be your authentic self.- A focus on having fun together through team buildings and social activities.

POSITION INFORMATION

Company:
Jotun Powder Coatings Saudi Arabia Co. Ltd.

Contract Type:
Regular

Time Type:
Full time

CLOSING DATE (dd.mm.yyyy):
16.12.2023

WHO WE ARE

Jotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.

Jotun Powder Coatings Saudi Arabia Co. Ltd., established in 1994, is one of the key markets within the MEIA region. With a production facility, 3 warehouses and more than 100 employees, we aim to further strengthen Jotun’s position in Saudi Arabia through ambitious market growth plans that focus on innovation, efficiency and profitability.

Visit our

Career Page

to know more about life at Jotun.

Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

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