Technical Account Manager

7 months ago


Jeddah, Saudi Arabia Salla Full time

Understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS and gather other feedback.
- Collaborate with our engineering team to set up or configure our SaaS platform as per customers’ requirements and troubleshoot any technical issues raised by these customers.
- Analyze, decompose, and troubleshoot technical issues raised by clients, working closely with our engineering team when needed to resolve more complex problems.
- Maintain deep technical knowledge of APIs and guide clients on how to effectively utilize them to integrate our platform with their existing systems.
- Utilize your system knowledge to provide insights into system performance, efficiency, and ways the customer can better use our platform for their benefit.
- Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed.
- Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to fully understand your customer's business strategy and measurements for success.
- Leverage your knowledge of e-commerce to provide insights and guidance to customers to help them get the most out of our SaaS platform.
- Establish and maintain customer satisfaction across accounts through proactive client communications, issue remediation and containment, and performance measurement.
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific business needs.

**Requirements**:

- Proven work experience as a Technical Account Manager in the SaaS and e-commerce industry.
- Familiarity with e-commerce platforms, and software development cycle.
- Strong knowledge of e-commerce ecosystem, including experience with e-commerce platforms, payment gateways, marketing automation tools, and more.
- Excellent verbal and written communication skills.
- Strong problem-solving skills.
- Strong project management skills with the ability to juggle multiple accounts.
- Proven ability to manage large portfolios of accounts..
- An ability to grasp customers’ needs and suggest timely solutions.
- Bachelor’s degree in Computer Science or a related technical field is desired.
- Solid technical background with hands-on experience in digital technologies.
- Experience in managing and growing customer relationships in a fast-paced, innovative and dynamic environment.
- Experience in working with complex, multi-divisional, multi-geographical customers.


  • Account Manager

    5 months ago


    Jeddah, Saudi Arabia HILTI Full time

    WHAT'S THE ROLE? The purpose of the role is to create value in the allocated account's portfolio through effective design and implementation of individual account strategies to build long term, sustainable and profitable relationships with the customer. The role involves professional field sales and high level customer consultation in the defined territory...


  • Jeddah, Saudi Arabia Zoetis Full time

    Position Summary: - Responsible for developing the technical support, training and updates to the Saudi market concerning Zoetis Ruminant products, diseases and outbreaks. - Technical support to Saudi market by providing technical information on Zoetis Ruminant products. - Follow up on Zoetis Ruminant product complaints by providing technical input. -...

  • Account Manager

    5 months ago


    Jeddah, Saudi Arabia Talent Pal Full time

    WHAT'S THE ROLE? The purpose of the role is to create value in the allocated account's portfolio through effective design and implementation of individual account strategies to build long term, sustainable and profitable relationships with the customer. The role involves professional field sales and high level customer consultation in the defined territory...

  • Technical Manager

    5 months ago


    Jeddah, Saudi Arabia Jamjoom Pharma Full time

    Jamjoom Pharma has in a very short span of time emerged, as one of the leading pharmaceutical companies in the Afrasia region. The geographical focus of the company is on countries in the Middle East, Africa, and CIS regions. Strategic focus on selected therapeutic categories has contributed to the rapid growth, market acceptance, and overall success of the...

  • Account Manager

    5 months ago


    Jeddah, Saudi Arabia Talent Pal Full time

    Are you a food, beverage, or dairy manufacturing / plant sanitation expert with the ability to drive results for a global Fortune 500 Company? Join Ecolab’s industry leading **Food & Beverage team as an Account Manager**. We are increasing food safety and product quality, enhancing sustainability and boosting operational efficiency. We provide cleaning and...

  • Accountant

    5 months ago


    Jeddah, Saudi Arabia Whitecollars Full time

    **Company Overview**: Our client, a rapidly growing training group in Saudi Arabia since 2011, specializes in providing top-notch occupational health and safety, administrative, and financial training services. They tailor training packages and workshops, ensuring alignment with scientific and technical standards. Through Their expert team, they aim to...

  • Accountant

    5 months ago


    Jeddah, Saudi Arabia Whitecollars Full time

    **Company Description** Our client, a rapidly growing training group in Saudi Arabia since 2011, specializes in providing top-notch occupational health and safety, administrative, and financial training services. They tailor training packages and workshops, ensuring alignment with scientific and technical standards. Through Their expert team, they aim to...

  • Account Manager

    6 months ago


    Jeddah, Saudi Arabia Talent Pal Full time

    The purpose of the role is to create value in the allocated account's portfolio through effective design and implementation of individual account strategies to build long term, sustainable and profitable relationships with the customer. The role involves professional field sales and high level customer consultation in the defined territory within the target...

  • Account Manager

    5 months ago


    Jeddah, Saudi Arabia Epic Marketing Agency Full time

    The Account Manager is a key role within our organization, responsible for managing and growing strategic client accounts. This individual will serve as the primary point of contact for our clients, ensuring their satisfaction and driving revenue growth. The Account Manager will be responsible for developing strong relationships with clients, understanding...

  • Financial Accountant

    5 months ago


    Jeddah, Saudi Arabia Uvera Full time

    **Job Overview** **Responsibilities**: 1. Financial Record Keeping: - Maintain accurate and up-to-date financial records using accounting software. - Record day-to-day financial transactions and ensure completeness and accuracy. 2. Month-end Close: - Assist in the preparation and execution of month-end close procedures. - Reconcile and analyze balance...

  • Key Account Manager

    5 months ago


    Jeddah, Saudi Arabia TotalEnergies Full time

    **Pays** Arabie Saoudite **Lieu** Jeddah **Lieu de travail** JEDDAH-ZAHRAN BUSINESS CTR(SAU) **Société employeur** SAUDI TOTAL PETROLEUM PRODUCTS **Domaine** Commerce **Type de contrat** Contrat de professionnalisation Temps plein **Expérience** Moins de 3 ans Bachelor’s degree in preferably in Engineering (Mechanical, Chemical, or...

  • Accountant

    5 months ago


    Jeddah, Saudi Arabia Crown Packaging UK Full time

    As the world leader in metal packaging technology, Crown designs and manufactures a wide range of innovative and sustainable metal packaging solutions. Our customers are some of the world’s largest and most-respected companies. **About this opportunity**: **About this opportunity**: We are now looking for an **Accountant** our plant in Saudi Arabia in...


  • Jeddah, Saudi Arabia Ecolab Full time

    As the industry leader in water technology, we’re growing and need talented people like you to help us continue to protect the world’s most vital resource. Nalco Water, an Ecolab Company, seeks a **Technical Sales Representative** to join its industry leading sales team. You’ll be responsible for revenue and profit growth of programs and services in...


  • Jeddah, Saudi Arabia Ericsson Full time

    **About this opportunity** Customer Technical Manager (CTM) is responsible for Local Support operational and technical issues for dedicated customer on a day-to-day basis. This role is a mix of technical/operational and team leading responsibilities, which means that the CTM should have good technical competence to lead customer discussions on technical...

  • Technical Specialist

    5 months ago


    Jeddah, Saudi Arabia Islamic Development Bank Full time

    Job Purpose To assist the Associate Manager in the performance of the Technical Support Section, coordinating the formulation, development and implementation of ISFD's strategy, operational plan and work program in close collaboration with the other divisions in the Fund. In addition, the role support in the coordination of all organizational issues...

  • Management Accountant

    5 months ago


    Jeddah, Saudi Arabia Crown Packaging UK Full time

    As the world leader in metal packaging technology, Crown designs and manufactures a wide range of innovative and sustainable metal packaging solutions. Our customers are some of the world’s largest and most-respected companies. **About this opportunity**: **About Crown**: As the world leader in metal packaging technology, Crown designs and manufactures a...

  • Accountant

    5 months ago


    Jeddah, Saudi Arabia PERI Full time

    **Location**:Jeddah, SA, 21463**Company**:PERI Saudi Arabia Limited**Accountant ** Finance Department **Scope of duties**: - Issue customer invoices after compering the control prints with the PO’s and the contracts. - Conduct import valuations in the system. - Follow up with operations to record all imported materials or local purchase. - Register all...


  • Jeddah, Saudi Arabia Abbott Laboratories Full time

    **Job Title** **CRM Field Technical Engineer** **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for...

  • Sales Account Manager

    5 months ago


    Jeddah, Saudi Arabia Rahal National Co. For Services Ltd. Full time

    We are looking for a qualified Sales account manager to join our team. You will be responsible for developing long-term relationships with customers and overseeing sales. **Responsibilities** - Manage a portfolio of accounts to achieve long-term success. - Develop positive relationships with clients. - Act as the point of contact and handle customers’...

  • Sales Account Manager

    5 months ago


    Jeddah, Saudi Arabia Cobone Full time

    **Job Overview**:The **Sales Account Manager** is responsible for managing a portfolio of accounts and developing long-term relationships with merchants/clients. This includes generating new sales, managing existing accounts, and providing excellent client service and analysis. Identify and acquire new merchants to expand the company's client base and drive...