Head Barista/ Supervisor
4 months ago
**Job description**
- **Coordinate purchasing and receiving procedures.**:
- **Oversee service quality and customer satisfaction.**:
- **Conduct staff performance assessment process on a monthly basis.**:
- **Contribute to innovation process within own scope of work in the business unit.**:
- **Develop and motivate team members through capability development.**:
- **Ensure that all local laws and regulations are followed.**:
- **Foster service innovation.**:
- **Coordinate the communication between the external and internal departments and the café bars.**:
- **Lead team to implement change.**:
- **Ensure that all food and beverage hygiene policies and procedures are being followed in the different bars.**:
- **Manage cost and quality controls.**:
- **Manage crisis situations.**:
- **Manage customer service.**:
- **Coordinate with the Operations Manager for all equipment maintenance.**:
- **Manage training.**:
- **Educates our customers on our products, history and brand.**
- **Follows and implements all company regulations.**
- **Provides outstanding customer service.**
- **Ensures that all his team had god knowledge of our products and their production method.**
- **Never stops learning and expanding his knowledge on coffee, tea and all bar products and new trends.**
- **Increases sales and performs upselling and cross selling.**
- **Maintains the high quality of service and products as expected by B Hospitality and Bafarat cafe.**
- **Follows all Company drink recipes and procedures.**
- **Reports all customer complaints to the shift leader.**
- **Responds to any guest inquiries concerning our products, history and brand**
- **Maintains efficient, friendly service standards and demonstrates such standards when training other team members.**
- **Restocks all bar amenities as required.**
- **Is responsible to maintain bar cleanliness and hygiene at all times.**
- **Maintains all back of the house areas involving bar operations clean and tidy and properly stocked.**
- **Informs the shift leader of any operational issues.**
Pay: ﷼4,500.00 per month
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