Reservation Manager
2 weeks ago
**Specific Duties and Responsibilities**
1.1 To maximize occupancy and achieve the highest average room rates possible.
1.3 To have full knowledge of rates and the commission, if any, applicable to those rates.
1.4 To have a full knowledge of the filing system and ensure that this is practical, efficient and is adhered to.
1.5 To ensure that the hotel policy and procedures in regard to the taking of reservations are carried in accordance to the Front Office SOP.
1.6 To ensure that staff are fully aware of and trained in credit control policies according to hotel policy and procedures.
1.7 To liaise with Reception to ensure an accurate room count is maintained and all staff is aware of the selling status at all times.
1.8 To liaise with Reception closely when pre-allocating specific room requirements and inform all departments concerned.
1.9 To check the arrival lists for the following day against the correspondence file prior to handing the billing authorization fax to Reception.
1.10 To check the group arrival lists for the following day against the correspondence file and if necessary, contact the Travel Agent for reconfirmation before handing the information to Reception.
1.11 To ensure that all telephone calls are answered promptly (within 3 rings) and efficiently, in accordance with the Front Office SOP.
1.12 To be familiar with the hotel product knowledge so as to actively encourage increased sales in all areas.
1.13 To ensure that all staff is aware of any special events or functions taking place at certain times so as to alert them not to take any reservation after office hours.
1.14 To ensure the correct implementations of all closed out dates ad allocations.
1.15 To ensure all filing and correspondence are kept up to date and they are back filed accordingly by the month and the year.
1.16 To maintain effective communication with staff and ensure that they are kept well informed.
1.17 To attend any meetings and training sessions as required.
1.18 To be fully conversant with the Hotel Fire and Emergency procedures.
1.19 To comply with any reasonable instructions issued by Management.
1.20 To interview, recruit, appraise, discipline Reservation staff if necessary in the absence of the Assistant FOM.
1.21 To work closely with AFOM, FOM, DOSM and EAM in order to maximize room yield and profitability and to meet the budget/forecast.
1.22 Directly communicate with the Assistant Front Office Manager (AFOM) and the Front Office Manager (FOM) regarding all points concerning the Reservations Department.
1.23 To oversee the Reservations and Rooms Revenue to ensure effective yield management in the absence of the AFOM and FOM.
1.24 Supervises the Reservation Clerks directly in the absence of the AFOM.
1.25 To communicate with hotel guests and other departments on a regular basis to ensure efficiency of service.
2.
2.1 To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
2.2 To generally promote and ensure good inter-departmental relations.
2.3 To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
2.4 To demonstrate pride in the workplace and personal appearance at all times when representing Hotel thus identifying a high level of commitment.
2.5 To adhere to Company and Hotel rules and regulations at all times
**3. **Occasional Responsibilities**
3.1 To report any equipment failures /problems to the Engineering Department.
3.2 Pass any maintenance requests to the Engineering Department.
3.3 To participate in any Training /Developments schemes as recommended by senior management.
3.4 Assist the Duty Manager in any task outlined/detailed by him.
3.5 To comply with any reasonable request made by management to the best of your ability.
نوع الوظيفة: دوام كامل
الراتب المدفوع: ﷼٥٬٤٠٠٫٠٠ لكل شهر
القدرة على التنقل/الانتقال:
- Dammam: التنقل بشكل موثوق أو التخطيط للانتقال قبل البدء في العمل (مطلوب)
التعليم:
- دبلوم (مطلوب)
الخبرة:
- مجال الحجوزات الفندقية: سنتان (مطلوب)
اللغة:
- الإنجليزية (مطلوب)
الموقع:
- Dammam (مطلوب)
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