Application Support Engineer

3 weeks ago


المملكة العربية السعودية, Saudi Arabia Giza Systems EG Full time

Works on problems/projects of moderately complex scope.
- Evaluates unique circumstances and makes recommendations.
- Exercises independent judgment within defined practices and procedures to determine appropriate action.
- Participate in customer and internal projects, including transformation.
- Contribute to projects from own responsibility area
- Resolve most technical incidents independently within technical area.
- Work with team members to resolve more complex or cross-technology incidents.
- Documents known errors and workarounds.
- Identify potential escalations and alert management proactively.
- Manage basic escalations with customer.
- Review, implement, and verify changes/solutions of moderate complexity and risk to meet customer needs within area(s) of technical responsibility with the supervision of their Manager.
- Understand and escalate scope changes per change control process.
- Ensure Configuration Management Database (CMDB) entries are complete and accurate.
- Provide continual improvement recommendations/direction setting and advice within work team.
- Balance internal needs against customer requirements and/or internal businesses/end user’s needs within defined parameters
- Work as part of a team, which may be virtual, global, and/or multi-functional.
- Analyzes service performance data involving response time, throughput, and utilization across all customers for standard services to detect trends and to generate forecasts of capacity growth.
- Responsible for executing recovery actions
- Begin to proactively provide solutions to prevent problems from occurring in area of responsibility.

**Personal Skills**:

- Bachelor’s degree in Computer Science, IT Service Management, Engineering, Business, or related field or equivalent work experience.
- 1-3 years of relevant experience

**Technical Skills**:

- ITIL Foundation Certified
- Develop General understanding of related technologies
- Customer Service
- Develop Customer/Vendor Management skills
- Develop Business Analysis
- Develop General Financial Management
- Good communications skills

Typically advises or sets direction for:

- May provide leadership for small customer(s) or provide input for larger customer(s)
- Medium-size service or many smaller services
- Sub-region or region

Typically advises or sets direction for:

- Technology sub-area
- Operational policies / standards
- Strategic policies/standards for team

**Job Details**:
Job Location

Saudi Arabia

Company Industry

System Integrator

Company Type

Employer (Private Sector)

Job Role

Engineering

Job Division

EBS
Technical

Career Level

Entry Level

Years of Experience

Min: 1 Max: 3

Degree

Bachelor's degree



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