Customer Service Representative

3 weeks ago

Riyadh, Saudi Arabia The Cigna Group Full time

**About Cigna Healthcare**

Cigna Healthcare is a global health service company dedicated to helping people improve their health, and vitality. With a heritage of over 200 years, Cigna Healthcare is committed to its promise of being together all the way in providing healthcare, clinical management and wellness programs to employers, individuals, and governments around the world.

Cigna Healthcare maintains a global sales capability in 30 countries and jurisdictions, employing over 70,000 people that service more than 190 million customer relationships.

**About Cigna KSA**

Breaking ground by becoming the first international health insurer to receive a branch license in Saudi Arabia. Saudi Arabia’s Central Bank approved licensing for Cigna Insurance Saudi Arabia to enhance quality and competitiveness, increase diversification, and introduce new perspectives to the Saudi Arabian market. We are honored to have been awarded this license - and will work diligently to improve the health and well-being of every Saudi Arabian citizen we serve. As healthier employees lead to more productive workforces, these efforts are a win-win for all.

**Our Offer**:

- VIP Healthcare Insurance Plan
- Professional learning programs to help you grow your career at Cigna
- Superb office location at Riyadh Front

**The role**:

- Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
- Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
- Mails or routes claim forms and supporting documentation to various units for final processing.
- Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
- You will have excellent interpersonal skills, with an ability to understand and interpret policy provisions.

**Qualifications**:

- Bachelor’s degree or equivalent
- Minimum 1+ years of customer service experience analyzing and solving customer problems
- Call center experience
- Excellent English written and oral communication skills
- Arabic written and oral skill is a must
- Exceptional organizational and time-management focus
- Ability to perform in a high volume, fast paced call center environment
- Proven ability to work independently as well as a productive member of a team
- Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
- Extensive understanding in Medical Terminology is a PLUS
- Experience in healthcare insurance industry is required (financial/banking are welcome to apply)

**Conditions/Requirements**:

- Work in 24 x 7 rotation shifts.
- 5 days a week.
- In split shifts (some hours in the morning and remaining hours in the afternoon or evening)
- During public holidays

**About Cigna Healthcare**

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
- Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._

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