Customer Service Representative
2 weeks ago
-Requisition Number
EMEA09549
Employment Type
Full-time
Location
Riyadh
**Who We Are?**:
**Zimmer Biomet** is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world.
Looking to make an impact? Join us and make a difference.
**What You Can Expect**:
The Customer Service Representative is responsible for delivering a high quality of service to all internal and external customers ensuring product orders are sent in an efficient and timely manner to achieve customer satisfaction while complying with the company’s policies & procedures.
**How You Create Impact**:
- Receive, prepare and record all order information
- Process customer orders to ensure accurate information is provided to International Customer Service or entered in SAP
- Monitor open orders daily and make sure they are shipped
- Follow up and release all orders
- Arrange return requirements from customers with International Customer Service
- Ensure return credits are processed accurately and in a timely basis
- Coordinate and manage all relevant Master Data like Customer Ship-to Address, prices, etc. in SAP together with Demand Control and Sales Managers to ensure smooth processing of orders
- Liaise with marketing, operations and demand control to interpret policy and progress product availability
- Identify customer needs and ensure the company is represented in a business-like manner at all times
- Prepare the required report to make sure correct visibility is given to management
**What Will Make You Stand Out**:
- Experience in Windows Office Software, SAP eligible
- Fluency in English and Arabic, both spoken & written
- French is a plus
- Analytical skills to analyze the demand/order and foresee/plan future tasks
- Strong coordination skill
- High level of communication capacity with all parties
- Organized
- Detail oriented
- Solution driven
- Able to work under pressure
**What Will Make You Successful**:
- Bachelor’s Degree in Business, Economic Science or Equivalent
**What Is It Like To Work at Zimmer Biomet**:
At **Zimmer Biomet**, we believe in **The Power of Us**, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.
**Zimmer Biomet Offers You An Exciting Position With Good Career Prospects in a Fast-growing International Business, And a Competitive Remuneration Package**
- Possibility to grow, develop, and be promoted within a Team
- Friendly, warm and creative atmosphere
- Healthy, inspiring, and international work environment
- Ongoing coaching and talent development
- Access to future career opportunities
- Hybrid work model
- Competitive reward packages
- Annual bonus
- Social and CSR events
- Wellbeing initiatives
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