Hospital Delegate Services

3 days ago


Riyadh, Saudi Arabia Bupa Arabia Full time

Role Purpose:
Key Accountabilities:
1. High level of customer service and professionalism
- Follow customer service procedures as outlined in the manual to comply with the department’s procedures and standards
- Follow up on all customer requests such as but not limited to admission, medication, lab, radiology, etc.
- Maintain a thorough knowledge of all departments, our company network of hospitals, products and services so that customers are provided accurate information on it’s provider and proceed general queries with confidence at all times
- Deal competently with customer complaints and take all possible actions to resolve the issues to their fullest satisfaction with mínimal intervention of team leaders.

2. Team Support
- Work effectively both individually and as part of a team to achieve both individual and department goals and objectives
- Strive consistently to promote a positive team spirit
- Contribute to the team positively

3. Providers' compliance
- Ensure that the hospital is compliant with the agreed upon standards of service with our company and that they always deliver such standards to the members.
- Ensure that the hospital is utilizing the swipe card and fingerprint machines in addition to the website and any of the technical services linked to our company.
- Play a support role for the hospital staff and enable coaching and training on BUPA services to the hospital staff

4. Complaints management
- Solve the customer complaints without the need of further escalations
- Ensure the proper follow up of the recovery plan
- Ensure that the complaints are entered into the complaints system tracker so as to take preventive actions

5. Relationship building
- To establish excellent relationships with the providers insurance directors
- To conduct regular visits to the frontliners at the point of service & to listen to their concerns and feedback
- To co-ordinate with provider relation on a recognition mechanism for the providers
- To ensure that the image of the providers in front of the customers is strengthened giving further boost to the partnership framework

6. Professional appearance and commitment
- To ensure the office, customer area and their personal appearance is at the highest level of cleanliness, order and professional look.

**Skills**:

- Customer service, front desk
- Multi-cultural with interpersonal and communication skills, excellent planning
- Commercial skills in combination with service focused mindset

**Education**:
Business, Marketing, Healthcare or related field



  • Riyadh, Saudi Arabia Bupa Arabia Full time

    Follow customer service procedures as outlined in the manual to comply with the department’s procedures and standards - Follow up on all customer requests such as but not limited to admission, medication, lab, radiology, etc. - Maintain a thorough knowledge of all departments, our company network of hospitals, products and services so that customers are...

  • Hospital Delegate

    7 hours ago


    Riyadh, Saudi Arabia Cigna Full time

    Job Objectives **Roles & Responsibilities**: 1. Provide a high level of customer service taking into consideration that members always have an urgent requirement and are looking for instant and immediate action. 2. Follow customer service procedures. 3. Maintain a thorough knowledge of network of hospitals, products and services so that customers are...

  • Medical Delegate

    7 months ago


    Riyadh, Saudi Arabia Nestle Operational Services Worldwide SA Full time

    **Position Snapshot**: Title: Medical Delegate Location: Riyadh, Saudi Arabia Full-Time **Position Summary**: The Medical Delegate is responsible for the ethical detailing of Nestlé Infant Nutrition products in assigned territory by clearly communicating to medical / paramedical contacts accurate information about these products, their features and...

  • Medical Delegate

    7 months ago


    Riyadh, Saudi Arabia Nestle Operational Services Worldwide SA Full time

    Position Snapshot: Title: Senior Medical Delegate Location: Riyadh, Saudi Arabia Full-Time **Position Summary**:The Medical Delegate is responsible for the ethical detailing of Nestlé Infant Nutrition products in assigned territory by clearly communicating to medical / paramedical contacts accurate information about these products, their features and...

  • Medical Delegate

    7 months ago


    Riyadh, Saudi Arabia Nestle Operational Services Worldwide SA Full time

    **Position Snapshot**: **Title**: Medical Delegate **Location**: Riyadh, Saudi Arabia Full-Time **Position Summary**: The Medical Delegate is responsible for the ethical detailing of Nestlé Infant Nutrition products in assigned territory by clearly communicating to medical / paramedical contacts accurate information about these products, their features...

  • Medical Delegate

    7 months ago


    Riyadh, Saudi Arabia Nestle Operational Services Worldwide SA Full time

    **Position Snapshot**: **Title**: Medical Delegate **Location**: ‘Asir, Saudi Arabia Full-Time **Position Summary**: The Medical Delegate is responsible for the ethical detailing of Nestlé Infant Nutrition products in assigned territory by clearly communicating to medical / paramedical contacts accurate information about these products, their features...

  • Medical Delegate

    7 months ago


    Riyadh, Saudi Arabia Nestle Operational Services Worldwide SA Full time

    **Position Snapshot**: **Title**: Medical Delegate **Location**: Riyadh, Saudi Arabia Full-Time **Position Summary**: The Medical Delegate is responsible for the ethical detailing of Nestlé Infant Nutrition products in assigned territory by clearly communicating to medical / paramedical contacts accurate information about these products, their features...

  • Medical Delegate

    7 months ago


    Riyadh, Saudi Arabia Nestle Operational Services Worldwide SA Full time

    Position Snapshot: Title: Medical Delegate Location: Riyadh, Saudi Arabia Full-Time **Position Summary**:The Medical Delegate is responsible for the ethical detailing of Nestlé Infant Nutrition products in assigned territory by clearly communicating to medical / paramedical contacts accurate information about these products, their features and benefits...


  • Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Manages maintenance activities for designated areas. Assists with management of Department. Assumes delegated administrative responsibilities. **Essential Responsibilities and Duties**: - Provides administrative support to the Department Head on daily operational activities. Coordinates work of the department sections. Assists with department planning and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia RGH-Global Limited Full time

    Job Summary:We are seeking an experienced Facility Services Director to oversee our housekeeping department in a hospitality environment. The ideal candidate will possess strong leadership and organizational skills, excellent attention to detail, and effective communication abilities.

  • CEO - Hospitals

    7 months ago


    Riyadh, Saudi Arabia Kinetic Full time

    A leading **Healthcare** company is actively recruiting a **CEO - Hospitals** for their **Riyadh** office. *** **The main responsibilities will include but not limited to**: - Responsible for overall administrative management and operation of the hospital. - Develop and implement a comprehensive strategic plan to achieve organizational goals and...

  • Medical Delegate

    7 months ago


    Riyadh, Saudi Arabia Nestle Full time

    **Medical Delegate** **POSITION SNAPSHOT** Location: Riyadh Company: Nestlé Nutrition Full-time Bachelor’s Degree ( Nutrition) 1 - 2 years of experience *** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing...

  • Medical Delegate

    2 days ago


    Riyadh, Saudi Arabia Nestle Full time

    **Medical Delegate ( Female ) **POSITION SNAPSHOT** Location: Riyadh, Saudi Arabia Company: Nestlé Nutrition / Wyeth Full-time Bachelor’s Degree (Pharmacy, Medicine, Nutrition) 1 - 2 years of experience *** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment -...


  • Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Assists in organizing and managing the various training programs within the Hospital and provides administrative support to the Director, T&D in all activities of training & development services. **Essential Responsibilities and Duties**: 1. Assists the director in performing studies of the training needs by analysis of hospital departments and develops an...


  • Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Provides high level support to CTO in leading the overall administrativeoperations and activities of the Corporate Transformation Office and organizesthe administrative systems of the division as assigned. Acts as a source ofexpert to the CTO on a variety of administrative matters upon request. **Essential Responsibilities and Duties**: - Organizes,...


  • Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Directs and manages the implementation of IT infrastructure services including networks and systems, unified communications, office automation and security to meet the business requirements and functional and technical specifications. Oversees the enhancements or maintenance of the existing infrastructure and the option of buying and customizing new...


  • Riyadh, Saudi Arabia Security Forces Hospital Program Full time

    **_Job Title:_** **_Patient Services Specialist III_** **_Education and Licensure:_** Diploma in Hospital Administration, Health Administration, Health information Management or any related field. **_Professional Experience:_** Related experience is preferred. **Preferred For Medical Report and Translation Department (Typist)**: - Preferred previous...


  • Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Manages the development of E-Services programs for the Hospital to provide unique and valued ways for patients, staff, and eventually suppliers and applicants to interact with Hospital using on-line solutions. **Essential Responsibilities and Duties**: - Investigates potentials E-Services to be deployed at the Hospital. - Contributes to the roadmap for...


  • Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Responsible for developing and implementing marketing strategies to promote Hospital’s services. **Essential Responsibilities and Duties**: 1. Develops insights into the relationship between the number of academic opportunities available and sales potential, while keeping brand image in consciousness. 2. Establish a detailed implementation plan and take...


  • Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Provides professional consultations in all activities associated with all KFSH&RC administrative contracts, structuring and negotiating contracts including dispute resolution. **Essential Responsibilities and Duties**: 1. Offers the Hospital administration with both qualitative and quantitative techniques, recommendations and solutions for assessing the...