Control Room Operator

2 weeks ago

Jeddah, Saudi Arabia Kone Full time

Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

KONE Middle East & Africa (KMEA) is embarking upon an exciting growth phase through a direct presence in 12 countries and more than 60 distributor markets within the region.

We have an exciting opportunity for an experienced Control Room Operator within the team to be based in Makkah, Saudi Arabia.

Job Responsibilities
- Accountable to assign the right maintenance profile to any new or modified contracts, to any equipment where the technical characteristics have been updated and to any equipment where the change of traffic conditions (evolution of start counter) leads to a new profile assignment.
- Accountable to propose and to define new maintenance profile, based on the equipment technical characteristics, that will be valid for the organization
- Accountable to check the missing equipment technical characteristics used for the MBM profiles, and to create an inspection visit to the technician in order to collect them.
- Responsible to maintain the “technician to equipment” assignment, based on supervisor decision.
- Accountable for the creation of the maintenance visits based on the schedule, and for their distribution to the technicians (if no electronic dispatching)

Callout responsibilities
- Responsible to maintain the callout general planning (day / night / weekend / back-ups / etc)
- Accountable to monitor, check and correct the right alignment of the back reported jobs between the systems
- Responsible to create, dispatch and back report Clinica service orders and Clinica assessments

Service repairs responsibilities.
- Responsible to compile the package service repairs tenders, make it signed by the supervisor, send it to the customer, monitor and react to customer’s answers, and create the order.

Others administrative responsibilities
- Accountable to enter technician timesheet data in the system
- Are you the one?_
- 1-2 years of experience in administrative work
- A Diploma of any.
- Computer skills is a Must.
- Languages preferred: Arabic and English is a Must.
- Very good communication skills and willingness to learn.
- Able to work in a fast-paced environment.
- This role is for Saudi National Only.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

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