Experience Design Associate

7 months ago


Riyadh, Saudi Arabia Serco Plc Full time

Make a difference every day
We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".

Your Opportunity
At Serco, our purpose is to be a trusted partner of governments, delivering superb public services that transform outcomes and make a positive difference for our fellow citizens. ExperienceLab is Serco’s people-centered design and innovation agency - a global brand across 4 locations. ExperienceLab’s vision is a world better designed for everyone. We’re creating it by bringing human insight to life.

The purpose of this role is to deliver actionable insights to current and future clients, in addition to supporting business development efforts in customer experience across the UAE and KSA.

This role will be based in our Riyadh support office.

Key Accountabilities
Conducting customer research activities to uncover customer needs and pain points (customer interviews, focus groups facilitation, journey mapping, persona creation, prototyping, workshop planning and facilitation, usability testing, analysing qualitative data and extracting insights, delivering high quality reports and presentation to communicate findings).
Use design thinking skills across a variety of environments (both technical and non-technical) to help translate business challenges into innovative outcomes for internal and external clients.
Map and analyse existing business processes to identify areas for improvement.
Communicate key insights and findings to stakeholders.
Communicate effectively to ensure alignment between business needs and service design objectives.
Provide regular reports on project progress, key findings, and recommendations to both internal teams and clients.
Stay informed about industry trends and best practices to bring innovative ideas to the service design process.
Have strong communication skills and be confident presenting your research proposals and service design deliverables.
Work collaboratively with multi-disciplinary team members and clients.
Using design thinking to create or contribute to design concepts and recommendations and, sometimes, prototyping.

Specific Requirements
Strong communication skills both verbal and written.
Ability to work collaboratively and communicate with clients about design methodologies and artefacts.
Knowledge of existing and emerging service design tools and methods (Adobe suite, Miro, Figma etc.)

What’s in it for you?
At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:
Competitive monthly pay and allowances that are commensurate with the role and industry standards
Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture
We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.

Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.


  • Design Associate

    8 months ago


    Riyadh, Saudi Arabia KBR Full time

    **Title**: Design associate The project is a major build asset programme for a mixed-use development aiming to be a global landmark recognized for its unique vision and position as an authentic destination in Riyadh. The community will be a distinct, self-sustaining hub for Riyadh offering several iconic assets. KBR is providing Project Management...

  • Design Associate

    8 months ago


    Riyadh, Saudi Arabia KBR Full time

    **Title**: Design Associate The project is a major build asset programme for a mixed-use development aiming to be a global landmark recognized for its unique vision and position as an authentic destination in Riyadh. The community will be a distinct, self-sustaining hub for Riyadh offering several iconic assets. KBR is providing Project Management...


  • Riyadh, Saudi Arabia Endeavor Full time

    **ABOUT THE JOB** **JOB RESPONSIBILITIES** **1. Selection of the highest potential entrepreneurs.** - Familiarize oneself with pipeline management tools and support office calls through note-taking and updating Salesforce. - Participate in national and international events. **2. Acceleration of entrepreneur impact through Endeavor services.** - Provide...


  • Riyadh, Saudi Arabia Trevi Design LLC Full time

    Looking for a self-motivated Outdoor Sales cum Interior Designer who can join immediately preferably an Interior Design graduate with a minimum of 3 years of KSA Experience. Salary Budget: 15,000-18,000 SAR plus Commission. Duties and Responsibilities to be discussed. Interested applicants may send Whats App to Mr. Mohammad, +971 50 302 0783. **Salary**:...


  • Riyadh, Saudi Arabia IBM Full time

    Introduction Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart...

  • Senior Associate

    6 months ago


    Riyadh, Saudi Arabia D360 Bank Full time

    Senior Associate - Service Design & Quality - Operations & Customer Care The role is responsible for driving the creation and improvement of end-to-end services across the bank, making sure that all digital and physical touchpoints are fully defined. He/she will consider internal and external journeys and complete end-to-end design to ensure that customers...


  • Riyadh, Saudi Arabia Talent Pal Full time

    Introduction Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart...

  • Associate Director

    7 months ago


    Riyadh, Saudi Arabia Mace Full time

    The opportunity At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site. Within our Consult business we harness our unique...


  • Riyadh, Saudi Arabia TAM Development Co. Full time

    TAM is a Saudi publicly listed company, specialized in digital solutions and advisory services for public and private sector clients, leading sustainable public transformation from strategy to execution. For over a decade, TAM has been the partner of choice for 50+ government entities. Our agility, expertise, and holistic approach have helped smoothen the...

  • Senior Associate

    6 months ago


    Riyadh, Saudi Arabia Talent Pal Full time

    Company Description We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.You will help us foster a culture of...


  • Riyadh, Saudi Arabia PER, Private Equity Recruitment Full time

    Associate / Senior Associate, MENA Aviation Private Equity Investments, Riyadh, Saudi Arabia **About our client** Our client is a private equity team with a strong track record. This is an exciting opportunity for an Associate / Senior Associate to join a growing private equity investment team based in Saudi Arabia. The role will focus on high growth...


  • Riyadh, Saudi Arabia Globant Full time

    We are a digitally native technology services company with 28,000 Globers across the Global. We are where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect. We want you to join us to work for the biggest clients in tech,media & entertainment where...

  • Associate Director

    6 months ago


    Riyadh, Saudi Arabia Mace Full time

    At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site. Within our consult business, we harness our unique combination of...


  • Riyadh, Saudi Arabia Atkins Full time

    **Company Description** Jobs for Humanity is collaborating with Atkins to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Atkins **Job Description** AtkinsRéalis** is a world-leading design, engineering and project management organization. We connect people, data and technology to...


  • Riyadh, Saudi Arabia Design Concepts Full time

    مطلوب للتوظيف مهندس معماري خبرة سنتين على الأقل في - أعمال الرفع المساحي - تصميم المخططات التنفيذية التفصيلية - جداول حصر الكميات - الراتب يحدد بعد المقابلة - مكتب مفاهيم التصميم - الرياض - حي...

  • Senior User Experience

    6 months ago


    Riyadh, Saudi Arabia IBM Full time

    Introduction Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart...

  • Sales Supervisor

    6 months ago


    Riyadh, Saudi Arabia Palace Design Full time

    We are looking for a professional sales Supervisor for a fit out company in design. Roles: Generating leads Meetings or exceeding sales goals Helping determine pricing schedule for quotes, Preparing weekly & monthly reports visiting clients to evaluate needs r promote products & services Answering clients questions about credit terms, products, prices...

  • Associate Director

    6 months ago


    Riyadh, Saudi Arabia KEO International Consultants Full time

    Overview: KEO is a creative enterprise, where innovation is a way of life. We are uniquely resourced with end-to-end services to take clients from inspiration - through conceptualization - to realization of planning, design or project delivery in the built and natural environments. For over 57 years we have led with vision, contributing to many of the...

  • Bid Associate

    6 months ago


    Riyadh, Saudi Arabia Savills Middle East Full time

    **The Role** The Bid Associate works independently in the business development team with key responsibility for registrations and pre bidding activities for the practice as well as coordination of bid submissions, tracking and reporting in CRM. The Bid Associate will support the business development by leading in pre-bidding activities and coordinating...

  • Graphic Designer

    6 months ago


    Riyadh, Saudi Arabia Parsons Full time

    Are you a creative graphic designer that gravitates toward engineering, environmental, construction or architecture related projects? Parsons is seeking a **Graphic Designer **who has interest in designing and preparing moderately complex art and copy layouts utilizing client standards and formats. **What You’ll Be Doing** You may work directly with the...