Director, Product

3 weeks ago

الرياض, Saudi Arabia Mastercard, Inc. Full time

Director, Product & Customer Relationship, Real Time Payments International

**Our Purpose**

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

**Title and Summary**

Director, Product & Customer Relationship, Real Time Payments International

Overview
The Director, Product & Customer Relationship role within Real Time Payments International will be located in the MA Riyadh Office, working alongside the Regional Account Management Team and reporting directly to the Customer Account Manager RTP International. This role will interface directly with our customer Saudi Payments, to help Saudi Payment's to develop their account to account services. Vocalink provides Saudi Payments (Scheme Operator) both real-time and bulk payments software alongside a proxy directory that simplifies customer payment journeys, all of which is regulated by the Saudi Arabia Monetary Authority.

This is a broad role encompassing aspects of business development, customer relationship, account management and service support for all RTP International products and services deployed with Saudi Payments. Firstly, identifying commercial opportunities through regular face to face customer engagement and subsequently supporting the prioritisation and delivery of agreed enhancements to the solution. Secondly, staying close to both the client's business and technology stakeholders to support the alignment of technical roadmaps between Saudi Payments and Vocalink. And finally, to develop strategic plans focused on a longer time horizon to develop a deeper partnership with Saudi Payments.

Role
In this position and in close collaboration with the Regional Team you will:

- Support the strategic and long-term vision/agenda for the customer account, focused on driving revenue generation through successful customer and regional partnerships, contract renewals, revenue diversification and commercial change requests.
- Responsible with the RTP International Customer Account Manager for the management of a detailed RTP Customer Account Plan in close collaboration with Regional Teams, improving visibility and tracking of customer activities at all levels, identifying business opportunities and product ideas.
- Accountable for managing the Customer Reporting process - mapped to agreed SLA/KPI metrics that power decision making.
- Partner with RTP Product and Engineering teams to inform the product roadmap and change management, ensuring alignment with core product strategy and development as well as supporting the delivery of CRs and Maintenance Releases.
- Identifies how the business will respond and commit to complex customer needs and solutions, partnering with cross-functional teams to establish the best outcome.
- Responsible for continuous review of customer and market landscape; recommendation, development, and implementation of new and creative approaches to ensure customer and Mastercard business objectives are met.
- Support Risk partners to ensure operational, financial and business risks are understood and managed appropriately.
- Assist in the preparation of quarterly and annual business reviews, along with financial performance including sales / CR pipeline management.
- Actively partner with teams across Mastercard to meet customer objectives and to deliver on the day-to-day customer contracted commitments, including driving effective relations across partnership functions, e.g. Regional teams, Product & Engineering, Operations & Technology, Delivery, Finance, Risk, Legal & Franchise Integrity
- Drives identification and implementation of improvements to optimize ways of working, efficiencies and success rates.

All About You
- Customer facing experience, including account management and day to day support of critical payment services
- Track record achieving business development targets and building business relationships through customer sales
- Experience in account management of payment software (ideally account-to-account payments) and familiar with working in a highly regulated environment
- Deep understanding of market / consumer trends and go-to-market discipline to drive strategy adoption at scale in collaboration with regional product teams, markets and cross functional teams.
- Demonstrated track record of planning, managing and closing complex, competitive sales effor

  • Director - Digital Products Management

    3 weeks ago

    الرياض, Saudi Arabia Qiddiya Investment Company Full time

    Qiddiya Investment Company is seeking a strategic and results-driven Director - Digital Products Management to lead our digital product portfolio. In this leadership role, you will be responsible for defining and executing the vision and strategy for digital products that enhance user experience and drive engagement within our innovative entertainment and...

  • Director, Product Design

    2 days ago

    الرياض, Saudi Arabia Mrsool Full time

    **Who Are We❓**: Welcome to the world of Mrsool! Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery...

  • Director - Product Management, Sme Commercialization

    3 days ago

    الرياض, Saudi Arabia Mastercard, Inc. Full time

    Director - Product Management, SME Commercialization **Our Purpose** Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart...

  • Director - Production, Eis & Asset Management

    4 weeks ago

    الرياض, Saudi Arabia Riyadh Air Full time

    **About the Company**: Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that’s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub - a digitally native airline that will connect the kingdom to more than 100 destinations. **About the Role**: As...

  • Director - Product Management, Sme Commercialization

    1 week ago

    الرياض, Saudi Arabia Mastercard Full time

    Our Purpose - Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation,...

  • Casting Director

    3 weeks ago

    الرياض, Saudi Arabia One Services Full time

    We are looking for a creative and hardworking Casting Director to join our team! As a Casting Director, you will organize castings and chose actors for our film. Your position will be extremely important for the final success of our movie. You will have all the creative freedom but we expect you to work hard and lead our team by...

  • Project Design Director

    3 days ago

    الرياض, Saudi Arabia Hill International Full time

    **Position Title: Project Design Director** **Location: Riyadh, KSA** **Reporting to: Project Director** **General Description of Role and Responsibilities**: - Overall Design Management Leadership & Responsibility for the Program during Pre-Contracts & Post Contract stages. - Leadership of the full Design Team. - Reporting direct to the Program...

  • Junior Art Director

    3 weeks ago

    الرياض, Saudi Arabia VML Full time

    **Who We Are**: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency,...

  • Associate Creative Director

    3 weeks ago

    الرياض, Saudi Arabia Leo Burnett Full time

    **Company Description** Leo Burnett is a communications agency powered by its HumanKind operating system, with the belief that creativity, data and technology work together to transform human behavior and drive prosperity for clients. Part of Publicis Communications, Leo Burnett Worldwide is one of the world's largest agency networks with 85 offices and...

  • Director of Design

    3 weeks ago

    الرياض, Saudi Arabia webook.com Full time

    Do you want to love what you do at work? Do you want to make a difference, an impact, and transform people's lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? **Job Overview** The Director of Design is a senior leadership role responsible for shaping and overseeing the creative vision and strategy of the...

  • Director of Design

    2 days ago

    الرياض, Saudi Arabia Supertech Group Full time

    Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? **Job Overview** The Director of Design is a senior leadership role responsible for shaping and overseeing the creative vision and strategy of the...

  • Director of Engineering

    3 weeks ago

    الرياض, Saudi Arabia Mozn Full time

    Mozn is a rapidly growing technology firm revolutionising the field of Artificial Intelligence and Data Science headquartered in Riyadh, Saudi Arabia and it’s working to realise Vision 2030 with a proven track record of excellence in supporting and growing the tech ecosystem in Saudi Arabia and the GCC region. Mozn is the trusted AI technology partner for...

  • Design and Innovation Director

    3 weeks ago

    الرياض, Saudi Arabia Whitecollars Full time

    **Company Description** Our client is a leading online platform transforming gifting with premium arrangements and a curated selection of gifts, including chocolates, cakes, and perfumes. Operating across 36 cities in the MENA region and the UK, they ensure same-day delivery with a refrigerated fleet, guaranteeing freshness and quality for every...

  • Director of Operations

    5 days ago

    الرياض, Saudi Arabia Nofa Resort Riyadh, a Radisson Collection Hotel-Hotel Management Full time

    Does the challenge of running our show make your heart beat faster? Can you balance executing and delivering the masterplan with a strategic focus on guest experience, revenue generation and achieving commercial results for our Stakeholders? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and...

  • Director - Medical - Neurosciences - Ksa

    3 weeks ago

    الرياض, Saudi Arabia Lilly Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Commercial Director

    2 weeks ago

    الرياض, Saudi Arabia BAE Systems Full time

    **Commercial Director** **Grade: GG15** **Location: Riyadh** **JOB PURPOSE** BAE Systems is the UK Government’s nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and training to Saudi Arabia. We provide maintenance of Royal Saudi Air Force aircraft and train RSAF personnel safely...

  • Junior Art Director

    3 weeks ago

    الرياض, Saudi Arabia Talent Pal Full time

    **Who We Are**: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency,...

  • Product Specialist

    2 days ago

    الرياض, Saudi Arabia Johnson & Johnson Full time

    Johnson & Johnson Innovative Medicine is recruiting for Product Specialists to join us across Saudi Arabia. Summary of the Job: The main task of a Product Specialist is to represent Johnson & Johnson in front of healthcare professionals, making sure our products are used based on their own merit, and according to their clinical indications, while respecting...

  • Associate Director

    2 weeks ago

    الرياض, Saudi Arabia Turner & Townsend Full time

    **Company Description** At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. We deliver projects and programmes that transform businesses, improve people’s lives and benefit the future of...

  • Creative Art Director

    2 days ago

    الرياض, Saudi Arabia webook.com Full time

    Do you want to love what you do at work? Do you want to make a difference, an impact, transform people's lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? We are looking for **Art Director** to join our dynamic team. **Key Responsibilities**: - Produces art layouts by developing art concepts and providing...