Senior Quality Associate
3 weeks ago
**Saudi Arabia, Riyadh**
A large company developing an international delivery system is looking for a highly motivated and resourceful quality associate to lead the QA team. You will be responsible for controlling the quality of the company's call center processes.
The company has been on the market for 5 years but has managed to open divisions in the Middle East and Europe. The company's flagship project already has over a million active users and is expanding its audience.
You are invited to join the team at the company's office in Riyadh, Saudi Arabia. The company will help you with relocation within the MENA region.
**Salary**:negotiable**Experience**: 5+ years
**Saudi Arabia rating**
Immigration rating
**77%**
**Standart of living**
**Cost of living**
**Senior Quality Associate**
**Your tasks**:
- Active participation in the quality assurance of all processes within the call center of the company
- Ensuring that all interactions with customers are positive, using all available resources
- Monitoring processes, making sure that contact with customers is timely and meets KPIs
- Providing regular reports to management and seeking new ideas and strategies to improve the center's performance
- Taking responsibility for decision making in managing the QA team, ensuring the effective and efficient operation of the team
- Review and analyze performance metrics to identify areas of opportunity that will improve performance
**Requirements**:
- 5+ years of experience as a Senior QA Manager/Quality Associate or in a similar role
- Practical experience in leading a quality assurance team
- Extensive knowledge of QMS & Quality standards
- The ability to effectively influence and communicate cross-functionally
- Excellent numerical skills and understanding of data analysis/statistical methods
- Strong handling skills, team management, and communication skills
- Fluent English (C1+)
**Will be a plus**:
- Hands-on experience in the call center quality assurance
- Fluent Arabic
**The company offers you**:
- Medical insurance for employee and immediate family members
- if you are ready to move — full relocation support
- Relocation package
- Comfortable and modern work environment
- The highly skilled and energetic team
-
Projects Associate
5 days ago
Riyadh, Saudi Arabia DMJ Recruitment Full timeLocation **Riyadh** - Salary **Excellent + Tax Free** - Employment Type **Permanent** Posted about 03 hours ago Ref.23017 Projects Associate / Senior Associate Solicitor sought to join the network of an elite global law firm in Riyadh. A fantastic opportunity for an experienced KSA National lawyer to play key role in a high profile team. The role will...
-
Associate & Senior Associate (Turnaround &
3 weeks ago
Riyadh, Saudi Arabia Alvarez and Marsal Full time**Description** **Company Overview** Alvarez & Marsal ("A&M") is a global consulting firm with more than $2+ billion in revenues, c.7000+ staff and over 70 offices around the globe and a broad range of professional services including Turnaround, Financial Restructuring, Transaction Advisory, Performance Improvement, Corporate Transformation, Financial...
-
Senior Associate
7 months ago
Riyadh, Saudi Arabia D360 Bank Full timeSenior Associate - Service Design & Quality - Operations & Customer Care The role is responsible for driving the creation and improvement of end-to-end services across the bank, making sure that all digital and physical touchpoints are fully defined. He/she will consider internal and external journeys and complete end-to-end design to ensure that customers...
-
Riyadh, Saudi Arabia Whiteshield Full time**ABOUT US | **We are a global advisory firm known for our ability to respond to global challenges rapidly and incisively. We use the most advanced tools and technology and combine them with our team of leading international experts to engage decision-makers in tackling society’s most significant challenges. We are recognized for our rapid decision...
-
Senior Associate Director
5 days ago
Riyadh, Saudi Arabia APCO Worldwide Full timeFounded in 1984, APCO Worldwide is an award-winning, independently owned global communication and business strategy firm with offices in major cities throughout North America, Europe, the Middle East and Asia. APCO combines a global perspective with local expertise to help clients around the world manage challenges, opportunities, perceptions and...
-
Senior Quality Manager
7 months ago
Riyadh, Saudi Arabia Parsons Full timeParsons is looking for an amazingly talented **Senior Quality Manager **to join our team! In this role you will p rovide management direction, and includes administrative and supervisory responsibilities, involving all quality activities on several small to medium sized projects and/or programs, or functional areas to ensure that products or services...
-
Senior Quality Engineer
2 weeks ago
Riyadh, Saudi Arabia Parsons Full timeParsons is looking for an amazingly talented **Senior Quality Engineer**: - to join our team! **POSITION OVERVIEW**: Responsibility for Parsons’s quality management for SAPL Qiddiya Infrastructure Partner (QIP). Responsible and accountable for ensuring that all work is in full coordination with Qiddiya Investment Company (QIC) and with other delivery...
-
Senior Quality Engineer
4 days ago
Riyadh, Saudi Arabia Parsons Full time**Role**:Serves in a lead role, and performs quality activities on assigned complex and difficult projects/programs and/or functional area(s) to ensure that products or services provided are in accordance with customer and Parsons quality requirements. Regularly interacts with representatives from a variety of functional groups, including program management,...
-
Senior Quality Engineer
5 days ago
Riyadh, Saudi Arabia Parsons Full timeParsons is looking for an amazingly talented Senior Quality Engineer to join our team! POSITION OVERVIEW: - Performs quality activities on an assigned moderately complex project/program and/or functional area(s) to ensure that products or services provided are in accordance with customer and Parsons Quality requirements. - Regularly interacts with...
-
Sales Associates/senior Sales Associates
4 days ago
Riyadh, Saudi Arabia Cartier Full timeReference Code: 90488**Sales Associates/Senior Sales Associates (Saudi Nationals in Riyadh)**: - Riyadh, 01, SA- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate...
-
Senior Quality Manager
2 weeks ago
Riyadh, Saudi Arabia Parsons Full timeReady to take your quality management experience to the next level to work on complex construction problems that will have a huge impact on the local community? Parsons is now hiring a Senior Quality Manager who can support and lead a team of professionals overseeing every phase of large scale projects. Parsons’ extensive experience in this field,...
-
Senior Design Quality Assurance Engineer
7 days ago
Riyadh, Saudi Arabia Parsons Full timeParsons is looking for an amazingly talented **Senior Design Quality Assurance Engineer **to join our team! **POSITION OVERVIEW**: Responsibility for Parsons’s quality management for SAPL Qiddiya Infrastructure Partner (QIP). Responsible and accountable for ensuring that all work is in full coordination with Qiddiya Investment Company (QIC) and with other...
-
Senior Quality Assurance Engineer
7 days ago
Riyadh, Saudi Arabia Parsons Full timeParsons is looking for an amazingly talented **Senior Quality Assurance Engineer - QMS **to join our team! **POSITION OVERVIEW**: Responsibility for Parsons’s quality management for SAPL Qiddiya Infrastructure Partner (QIP). Responsible and accountable for ensuring that all work is in full coordination with Qiddiya Investment Company (QIC) and with other...
-
Compliance Associate or Senior Associate
7 months ago
Riyadh, Saudi Arabia High Street Resources Full timeCompliance Associate or Senior Associate / Saudi Compliance Officer Our client is a global private markets investment firm focused on providing customized investment solutions, advisory, and data services. Currently seeking a strong Compliance Associate. **Position Overview** This position will be part of a global compliance team and assist in various...
-
Design Associate
9 months ago
Riyadh, Saudi Arabia KBR Full time**Title**: Design Associate The project is a major build asset programme for a mixed-use development aiming to be a global landmark recognized for its unique vision and position as an authentic destination in Riyadh. The community will be a distinct, self-sustaining hub for Riyadh offering several iconic assets. KBR is providing Project Management...
-
Riyadh, Saudi Arabia Arab Petroleum Investments Corporation Full time**JOB PURPOSE** To contribute to performing the lending and financial structuring activities of the Corporation. **DUTIES & RESPONSIBILITIES** **Accountability** : - To contribute in the most efficient and effective manner to the marketing efforts of the Business - To contribute in the most efficient and effective manner to deal executions process; - To...
-
Multiple Opportunities: Associate to Associate
7 months ago
Riyadh, Saudi Arabia Alvarez & Marsal Full timeMultiple Opportunities: Associate to Associate Director - Turnaround & Restructuring, KSA **Description** **Job title: Multiple Opportunities: Associate, Senior Associate and Associate Director** **Location: Riyadh, KSA** **Business unit: Turnaround & Restructuring, Middle East** **Company Overview** Alvarez & Marsal ("A&M") is a global consulting firm...
-
Riyadh, Saudi Arabia Arab Petroleum Investments Corporation Full time**JOB PURPOSE** - To contribute materially to the lending and financial advisory activities of the Corporation in accordance with the APICORP lending philosophy and guidelines with the ultimate objective to enable the Business Group to achieve its objectives as per the annual budget and 5 year roll-over strategy. **DUTIES &...
-
Associate / Senior Associate - Od & Manpower
7 hours ago
Riyadh, Saudi Arabia Kapsarc Full time**Position Summary** To design, plan, and implement the organizational design and Manpower Planning processes in line with the business requirements and plans, in order to maintain an optimum and sustainable organization structure for KAPSARC, utilize and allocate workforce efficiently, and retain talent, so that KAPSARC meets its business and operational...
-
Riyadh, Saudi Arabia Private Equity Recruitment Ltd Full time**Reference** 9783 Our client is a private equity team with a strong track record. This is an exciting opportunity for an Associate / Senior Associate to join a growing private equity investment team based in Saudi Arabia. The role will focus on high growth investments across the MENA region.The team invests via direct equity structures across multiple...