Field Service Team Leader

4 weeks ago

Riyadh, Saudi Arabia Leica Biosystems Full time

Leica Biosystems’ mission of “Advancing Cancer Diagnostics, Improving Lives” is at the heart of our corporate culture. We’re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you’re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Team Leader Service for Leica Biosystems is responsible for delivering & promoting high quality technical service support within the region, achieving high customer satisfaction.

The Team Leader is responsible for managing the team, but will be required to perform onsite service & maintenance activities as well

The Team Leader provides the direction, leadership, coaching and mentoring for Field Service Engineers in Saudi. Advance the professional development, professional conduct, service effectiveness and efficiency of staff. Drive service as a business.

This position is part of the Service team located in Saudi and will be fully remote. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.

You will report to the Regional Sales Manager. If you thrive in a dynamic, technical, fast paced role and want to contribute towards a world-class Technical Service organization—read on

**In this role, you will have the opportunity to**:
People Management
- Manage, coach, mentor and support a team of Field Service Engineers
- Engage and lead the team to achieve and exceed individual quarterly and annual sales quota, strategic and service objectives.
- Co-travel with (new) Field Service Engineers, providing individual coaching and professional development when needed
- Establish SW and monitor KPi’s for direct reports and set expectations on completion of responsibilities and duties

Technical Field Service Activities
- ** **Visit customers, oversee, support and mentor Field Service Engineers for daily activities, preventive maintenance, repairs, fault analysis, phone support and upgrades in order to achieve first class customer care
- Visit customers to perform preventative maintenance, repairs, fault analysis, and upgrades to achieve optimum customer care and ensure a professional repair in due time with effective and efficient working practices in line with set KPI’s.
- On site installation of various Histopathology and ancillary equipment

Service Revenues
- Achieve revenue utilization targets, as well as all the others KPI’s set up annually
- Develop new ways to leverage service organization for growth opportunities

DBS/Processes

Ensure relevant DBS tools are used to drive process improvements, using KPIs and target setting. Ensure the correct use of SFDC. Further develop robust Daily Management through QDIP.

**The essential requirements of the job include**:

- Experience in Field Service or a related field, including Laboratory work.
- Team Leadership, ability to create and drive effective team working
- Excellent communication skills, verbal and written with ability to communicate across different levels internally and at customer sites.
- Commercial drive to run service as a business
- Proven track record in using and implementing KPIs for service
- Ability to prioritize team workloads to maximize efficiencies
- Motivation to standardize and improve processes
- Knowledge of network configuration and setup such as firewalls and TCP/IP networking components in a Windows environment is advantageous.
- Ability to carry & move up to 25kg safely.

**Travel**:
Must be willing to travel within their defined territory up to 80% of their time

**Language: Arabic and English**

At Leica Biosystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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