Service Support Team Leader

6 months ago


Riyadh, Saudi Arabia Kone Full time

As the world’s cities grow more complex, people’s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality. _
- Your career is a journey, and how you travel makes a difference._
- It's time to make a move. Join our flow._

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing.
- What will you do?_

Service Sales support activities
- Sends customer letters and supports mass updates in maintenance contracts
- Maintenance contract termination: Processes maintenance contract cancellation requests, informs Billing Administrator when invoice cancellation or credit note creation is required
- Supports preparation of new maintenance contracts from NEB or competition and for renegotiations
- Carries out data checks and quality audits for new contracts from KONE Shared Service Center
- Supports specific tasks from sales (eg for contract creation)
- Takes ownership for customer queries forwarded from first level and follows up with salesperson and other services to get a response.

Service Operations support activities
- General admin support, e.g. Manages safety and site access documents of site personnel as requested by site managers and ensures that data is collected and delivered to KONE SSC for input
- Enters fitter scheduling plans (on duty and backup assignments) in Konect, coordinating changes/updates of maintenance plans in SAP
- Manages WorkCentre data changes
- Supports specific field supervisor tasks
- Supports in repair and maintenance visit planning and communication to customer
- Takes ownership for customer queries forwarded from first level and follows up with field Supervisor and other services to get a response
- Creates planned service repairs when needed
- Supports technician and supervisor in material related requests (PR creation, check availability and follow up on delivery)
- Are you the one?_- Bachelor's degree is required- 6 - 8 years of relevant administrative experience- Excellent Arabic and English language skills, both spoken and written- SAP Experience is mandatory- Experience in people management is a plus- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

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