Manager - Reservations

3 days ago

المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

**Job Number** 24101028

**Job Category** Reservations

**Location** The Ritz-Carlton Jeddah, Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; no work experience required.

OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

**CORE WORK ACTIVITIES**

**Understanding Markets & Maximizing Revenue**
- Identifies new reservations sales business to achieve personal and property revenue goals.
- Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
- Monitors same day selling procedures to maximize room revenue and control property occupancy.
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

**Conducting Daily Reservations Sales Activities**
- Responds to incoming reservations sales opportunities for the property that are outside parameters of the.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Uses sales resources and administrative/support staff effectively.
- Assists in monitoring group reservation forecast data.
- Coordinates with sales and Convention Services to process rooming lists and reservation cards.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Assists with monitoring accuracy of reservation sales orders within tracking systems.
- Tracks no-show reservations and processes charges as needed.
- Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
- Manages wait list and prioritizes order of wait list contacts to be made.
- Prepares work and maintenance orders.

**Providing Exceptional Customer Service**
- Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
- Services our customers in order to grow share of the account.
- Provides excellent customer service consistent with the daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Sets a positive example for guest relations.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Handles guest complaints and disputes following the instant pacification procedures.

**Managing and Conducting Human Resource Activities**
- Monitors reservations sales agents while on phone calls.
- Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Utilizes all available on the job training tools for employees.
- Creates monthly labor scheduling for team.

**Additional Responsibilities**
- Utilizes applicable intranet for resources and information.
- Creates contracts as required.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who cura

  • Clerk-reservations

    4 days ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 22173957 **Job Category** Reservations **Location** Assila a Luxury Collection Hotel Jeddah, Prince Mohammed Bin Abdulaziz Street, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and...

  • Clerk-reservations

    7 days ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 22131415 **Job Category** Reservations **Location** Le Méridien Al Khobar, Corniche Boulevard, Al Khobar, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or...

  • Supervisor-reservations

    3 days ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23013757 **Job Category** Reservations **Location** The St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate...

  • Agent Reservations

    3 days ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24101052 **Job Category** Reservations **Location** The Ritz-Carlton Jeddah, Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...

  • Reservation Agent

    4 weeks ago

    المملكة العربية السعودية, Saudi Arabia InterContinental Full time

    **About us** Dar Al Iman Intercontinental hotel in Madinah is considered as one of the best branded hotels with a fabulous location on a few steps from The Holy Prophet's Mosque (Al Masjid Al Nabawi). Enjoy spacious food with dramatic views of the mosque by night or sample a variety of Arabian and international cuisine. Ideally placed, this hotel in Madinah...

  • Clerk-reservations

    3 days ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Numéro de l'Emploi** 23032150 **Catégorie d'Emploi** Reservations **Lieu** Sheraton Riyadh Hotel & Towers, Junction of King Fahad and King Abdullah Road, Riyadh, Saudi Arabia, Saudi Arabia AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management - Marriott International souscrit au...

  • Mgr-reservations

    3 days ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **رقم الوظيفة** 24101028 **التصنيفات** Reservations **الموقع** The Ritz-Carlton Jeddah, Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, Saudi Arabia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى موقع آخر؟**...

  • Agent-reservations

    3 days ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **رقم الوظيفة** 24101052 **التصنيفات** Reservations **الموقع** The Ritz-Carlton Jeddah, Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, Saudi Arabia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى موقع آخر؟**...

  • Night Manager

    3 days ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **رقم الوظيفة** 23089425 **التصنيفات** Rooms & Guest Services Operations **الموقع** Nujuma a Ritz-Carlton Reserve, Nujuma, Umluj, Saudi Arabia, Saudi Arabia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** Y **إمكانية الانتقال إلى موقع آخر؟**...

  • Accountant

    1 week ago

    المملكة العربية السعودية, Saudi Arabia ITT, Inc. Full time

    Position Summary: The incumbent must have Bachelors degree (or local equivalent) in Finance & Accounting or Economics. An advanced degree preferred. Should have a good command of English and should have a strong assertive character. He / she should have at least 2-4 years Post Qualification experience preferably in a manufacturing background in MNC. He must...

  • Concierge

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **หมายเลขงาน** 24076586 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Nujuma a Ritz-Carlton Reserve, Ummahat Islands 2-3, Red Sea, Saudi Arabia, Saudi Arabia ดูบนแผนที่ **ตารางการทำงาน**...

  • Petroleum Economics Specialist

    1 week ago

    المملكة العربية السعودية, Saudi Arabia MECS Africa Full time

    We are seeking a Petroleum Economics Specialist to join our client's Upstream Development Strategy & Reserves Department (UDS&RD) which is based in Dhahran, Saudi Arabia and manages one of the world’s largest portfolios of on-shore and off-shore oil and gas fields. UDS&RD provides high-level technical support across the full range of hydrocarbon...

  • Group, Conference and Events Sales Executive

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    Group, Conference and Events Sales Executive / Pre - Opening A Group, Conference, and Events (GCE) Sales Executive will maximise revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions. **What will I be doing?** As Group, Conference, and Events (GCE) Sales Executive, you will...

  • Business Development Manager

    7 days ago

    المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    Shangri-La Jeddah Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play...

  • Massage Therapist

    3 weeks ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **رقم الوظيفة** 23095767 **التصنيفات** Spa **الموقع** Nujuma a Ritz-Carlton Reserve, Nujuma, Umluj, Saudi Arabia, Saudi Arabia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى موقع آخر؟** N **نوع الوظيفة**...

  • Trainer-fitness

    3 weeks ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **رقم الوظيفة** 23095776 **التصنيفات** Golf, Fitness, & Entertainment **الموقع** Nujuma a Ritz-Carlton Reserve, Nujuma, Umluj, Saudi Arabia, Saudi Arabia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى موقع آخر؟**...

  • Supervisor-engineering

    7 days ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **رقم الوظيفة** 23087223 **التصنيفات** Engineering & Facilities **الموقع** Nujuma a Ritz-Carlton Reserve, Nujuma, Umluj, Saudi Arabia, Saudi Arabia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** Y **إمكانية الانتقال إلى موقع آخر؟** N **نوع...

  • Coord-human Resources

    24 hours ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **رقم الوظيفة** 23108291 **التصنيفات** Human Resources **الموقع** Nujuma a Ritz-Carlton Reserve, Nujuma, Umluj, Saudi Arabia, Saudi Arabia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى موقع آخر؟** N **نوع...

  • Assistant Manager

    4 days ago

    المملكة العربية السعودية, Saudi Arabia Apparel Group Full time

    P OSITION OBJECTIVE A restaurant manager’s primary role is to manage and control the day to day restaurant operations K ey Responsibilities - nsure that FOH and BOH staffs are familiar with the day’s requirement. - nsure training of all staff is done prior to restaurant opening and whenever needed to maintain excellence of operation standards. -...

  • Senior Planning Engineer

    7 days ago

    المملكة العربية السعودية, Saudi Arabia Professional Recruitment Full time

    **Role & Responsibilities**: - Generate Daily, Weekly, and Monthly Progress Reports. - Generate Executive Reports for the management. - Prepare cash flow - time-bound cost. - Analyse time overrun and cost overrun(generally done by Cost Engineers in big projects. - To keep track of the project and flag the concern during shortfalls. - Prepare a look-ahead...