Reservation Agent

3 weeks ago

المملكة العربية السعودية, Saudi Arabia InterContinental Full time

**About us**

Dar Al Iman Intercontinental hotel in Madinah is considered as one of the best branded hotels with a fabulous location on a few steps from The Holy Prophet's Mosque (Al Masjid Al Nabawi). Enjoy spacious food with dramatic views of the mosque by night or sample a variety of Arabian and international cuisine. Ideally placed, this hotel in Madinah is the heart of the city’s financial, commercial, and shopping districts. It is within easy reach of historic sites & Museums including Ohud Mountain, Syed Al Shuhada.

As well as historic mosques like Masjid Quba, Masjid Al Qiblatain, Masjid Al Jum’ah, Masjid Syed Al Shuhada& Seven Mosques...etc. Close to shopping arcades and a commercial centre.The hotel is just 25 minutes’ drive from Madinah International Airport.

**A little taste of your day-to-day**:
Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, and cancellations in accordance with established standards and/or scripts. Respond to and provide information on hotel services, local attractions, travel directions, etc.

At **InterContinental Hotels & Resorts® **we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

- Be charming by being approachable, having confidence and showing respect.
- Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
- Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

**Duties and Responsibilities**:

- Up-sell rooms where possible according to established procedures to maximize hotel average room rate; utilize yield management strategies to ensure a full house whenever possible. Suggest alternate dates for sold-out periods.
- Process cancellations, revisions and information updates on changes; process guest reservation requests for other hotels within the reservations system.
- Stay abreast of current rates, rate changes and all promotions; assist in room forecasting. Complete daily logs according to established procedures.
- Promote teamwork and quality service through daily communications and coordination with other departments. Notify sales of any group bookings.
- May assist with other duties as assigned such running daily reports, e.g. the cancellation, booking, or arrival reports.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all of the responsibilities or qualifications of the job.

**What We need from you**:

- Diploma / bachelor’s degree.
- Must write, speak fluent Arabic and English.
- Communication skills.
- One year of hotel experience is desirable.

**What We Offer**:
We genuinely care about people, and we show this through living out our promise of True Hospitality every day. It’s what connects every colleague in all IHG hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
- True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.

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