Call Center Agent

2 weeks ago


Qatif, Saudi Arabia Allianz Full time

Call Center Agent

Summary:The main duty of a Call Centre - Agent is to respond to telephone inquiries about the company's services following standard scripts and procedures. To ensure calls are answered within predetermined time scales and are dealt with properly. Documents details of telephone conversation and actions taken. The incumbent is also responsible to correspond with Call Centre - Supervisor/Manager accordingly. Build a customer oriented focus in the Call Centre by providing quality actions and resolutions to their concerns and queries. Main Tasks:

- Builds a customer oriented focus in the Call Centre by providing quality actions and resolutions to their concerns and queries.
- Follows communication/update expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set.
- Answers inbound calls as well as assist customers who have specific inquiries.
- Builds customer's interest in the services and products offered by the company.
- Provides personalized customer service of the highest level.
- Updates the existing databases with changes and the status of each customer/prospective customer.
- Documents details of telephone conversation and actions take.
- up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments besides the job related skills.
- Analyzes the various parts of a problem properly and develop logical solutions.
- Trains and nurtures junior Call Centre -Agent to maximize delivering quality calls and customer service Minimum Requirements:

- Diploma Degree in Business Administration or above.
- New graduates or experience preferred in a Customer Service field or Insurance background.
- Fluency in MS Office (Excel, Word, Outlook, PowerPoint).Physically fit to carry out duties

Job ID 47568


  • Call Center Agent

    3 weeks ago


    Qatif, Saudi Arabia Allianz Partners Full time

    Summary: The main duty of a Call Centre - Agent is to respond to telephone inquiries about the company's services following standard scripts and procedures. To ensure calls are answered within predetermined time scales and are dealt with properly. Documents details of telephone conversation and actions taken. The incumbent is also responsible to correspond...

  • Contact Center Agent

    4 weeks ago


    Al Qatif, Saudi Arabia Tanfeeth Full time

    Communication Skills: Good ability to communicate verbally and written with customers in a clear and friendly manner.Attention to detail: The ability to absorb the details of the products or services provided by the company and convey them correctly to customers.Patience and endurance: the ability to deal with diverse customers and different personalities...

  • Sr. Route Salesman

    1 month ago


    Qatif, Saudi Arabia PepsiCo Full time

    Overview: **We Are PepsiCo** PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes **LAY’S ®️, DORITOS ®️, CHEETOS ®️,...


  • Qatif, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

    Senior Case Coordinator-Outpatients Care**Job Code**: 30001707 **Basic Function**: Facilitates and coordinates the transition of the high risk patient’s plan of care from one healthcare environment to another, or home, based on their need for continued care. It includes a collaborative process which assesses, plans, implements, coordinates, monitors and...

  • Case Coordinator

    3 weeks ago


    Qatif, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

    Case Coordinator - Outpatients Care**Job Code**: 30001706 **Basic Function**: Facilitates and coordinates the transition of the high risk patient’s plan of care from one healthcare environment to another, or home, based on their need for continued care. It includes a collaborative process which assesses, plans, implements, coordinates, monitors and...

  • Audit Officer

    3 weeks ago


    Al Qatif, Saudi Arabia NWC Full time

    Transport finished goods and raw materials over land to and from manufacturing plants or retail and distribution centers Drive long distances to deliver goods to customers Follow instructions; locate and read location and road maps Inspect vehicles for mechanical items and safety issues and perform preventative maintenance ...


  • Qatif, Saudi Arabia Otis Full time

    Date Posted: 2024-01-15 Country: Saudi Arabia **Location**: Otis Elevator Company Saudi Arabia Ltd, 10th Floor, Khajoqshi Tower, Dahran Main Road, Khobar, Saudi Arabia - Instructions/Help Text: - Replace all _italicized_ text below each section header - Do not include a company description or Equal Opportunity Employer Statement in the Job Description box...

  • Senior Sales Manager

    3 weeks ago


    Qatif, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24101041 **Job Category** Sales & Marketing **Location** Residence Inn Dammam, Prince Muhammed Bin Fahd Rd, Dammam, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for proactively soliciting and managing large group/catering...


  • Qatif, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

    Case Coordinator Assistant - Inpatients**Job Code**: 30000817 **Basic Function**: Supports the Case Manager in facilitating and coordinating the transition of the patient’s plan of care from one healthcare environment to another, or home, based on their need for continued care. It includes a systematic process of: assessing appropriateness, including the...


  • Al Qatif, Saudi Arabia NWC Full time

    Recruit, train and manage catering staff. Schedule employee work hours to ensure all shifts are fully met. Complete payroll and maintain employment records. Ensure customers receive quality food in a timely manner. Regularly inspect all work areas to ensure compliance with food safety and health regulations. Inventory food and other...