Guest Service Agent
4 days ago
**About us**
Reliably Different - Welcome to voco, IHG’s new upscale brand. We call our Hotels voco. It means ‘to invite’ and ‘call together’ originating from Latin - representing our thoughtful, unstuffy and charming nature. Guests tell us that voco is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand. Whatever we’re up to, there are brand values and service behaviours that guide us... Brand values: Always dependable, Respect individuality & Be distinctive Service values: Count on us to; Be natural & Make every stay special. Drawing on IHG’s years of experience in delivering True Hospitality, voco Hotels gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their individual characters, that make memorable travel dependable with unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. The world's first voco Hotel opened in November 2018 in Gold Coast, Australia and the first voco Hotel in Saudi Arabia in Al Khobar, Saudi Arabia. voco Al Khobar, a location like no other, connected to all the delights of the city, moments from shopping, dining and entertainment experiences.
**Your day to day**
At voco everyone’s a host.
If there’s one thing we know, it’s that a great host is at the heart of every great stay. And it might be stating the obvious, but at home or in a hotel, we think the trick to being a great host is understanding what your guests want and when they want it. Knowing when to add those little touches and small thoughtful gestures that make every stay special and when to take a step back.
Our guests are by and large pretty unstuffy and laid-back. Whilst they might not be looking for us to hang on their every word, they do want us to be there when they need us to be. So, at a voco hotels we find the right balance. The perfect mix of thoughtful, easy-going but attentive service, that allows our guests to get on with relaxing.
**What we need from you**
A minimum of 1-2 years of hotel experience in the hospitality industry.
**What we offer**
Join us and you’ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.
Job Reference: EMEAA37909
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