Seller and Delivery Operations Professional

4 months ago

الرياض, Saudi Arabia Trendyol Full time

**Ready to learn more about us?**

We were founded in 2010 with a dynamic and agile start-up spirit. The trust of around 30 million customers and 250,000 sellers has made us the first decacorn in Turkey. Our success is backed by renowned investors such as Alibaba, General Atlantic, Softbank, Princeville Capital and several sovereign wealth funds. In 2022, we opened our first dedicated international office in Berlin and expanded to Amsterdam, Luxembourg and London. And that's just the beginning

**Tech at the root**

We believe that technology is the driver and e-commerce is the outcome. Thanks to the dedication of our team, we have become one of the top 5 e-commerce companies in EMEA and one of the fastest growing worldwide. We currently deliver over 1.5 million parcels daily to 27 countries.

**Growth is in our DNA**

As a young and dynamic company, we are constantly growing and expanding. With Trendyol Tech, one of the leading R&D centres, Trendyol Express, the fastest growing delivery network, Dolap, the largest platform for second-hand goods, and Trendyol Go, our instant food and grocery delivery service, we are gearing up to become the world's leading e-commerce platform.

**Focused on positive impact**

Our vision goes beyond business success. We strive to make a sustainable and positive impact on our customers, business partners, and society. By digitizing merchants and SMEs, helping businesses grow, and promoting women's economic empowerment, we are dedicated to creating a better future.

**ABOUT THE TEAM**

Trendyol International offers an exciting growth environment with significant opportunities to drive strategic change and meaningful results. We build and continue to invest in world-class end-to-end operations and look for leaders to shape decisions for long-term success.

The international operations team is looking for a talented individual to be based in our Dubai warehouse. Main responsibilities includes custom management, warehouse operations and Last Mile Delivery.

**Key Responsibilities**:

- Actively monitor delivery, return, scrap, and partner engagement processes, providing actionable insights for continuous improvement.
- Oversee 1P delivery operations from UAE warehouses to GCC customers, ensuring efficiency and timely execution.
- Establish and maintain strong relationships with UAE customs authorities, ensuring proactive communication and compliance.
- Conduct regular partner visits to gather insights, improve performance, and plan allocation strategies.
- Coordinate 3P delivery operations from UAE-based merchants, ensuring seamless logistics and high customer satisfaction.
- Monitor key metrics like returns, backlog, and lead times, taking proactive action to prevent issues and maintain smooth operations.
- Regularly update the team on the progress and bottlenecks in operations
- Should be actively understanding the market need and competitor strategies and implement the best practices of market

**What are looking for**:

- Strong knowledge and at least 3 years of experience with UAE and KSA delivery industry(Especially 3PL companies)
- Familiar with Custom clearance and brokerage processes
- Strong knowledge of G-Sheet and Excel
- Strong communication skills and the ability to build and maintain relationships.

**JOIN US AND**
- Take responsibility from day one and develop your skills with a talented and diverse international team.
- Experience open communication, flexibility, and a start-up spirit in our unique culture.
- Tackle big challenges in e-commerce with Agile practices and encourage growth by learning from mistakes.
- Join creative and focused teams that prioritize collaboration and problem-solving.
- Access our extensive training platform for continuous learning and personal growth.
- Benefit from the support of a global team of experts with mentoring and professional development opportunities.
- Focus on talent and potential, not just job titles.
- Connect with teammates regardless of physical distance through events, meetings, and social activities.
- Enjoy competitive benefits such as Trendyol shopping budget, central and international office locations, and top-of-the-line technical equipment.

We embrace a hybrid working model that seamlessly blends the best of both worlds—remote productivity and the collaborative energy of our vibrant offices. Every month, we gather at our offices once to work side by side, fostering in person communication and embracing the camaraderie that fuels our team spirit. These sessions are crucial for teamwork in solving complex issues, socializing, learning from each other, and experiencing our culture.

Each division has a pre-set optional office day each week. Based on our preferences, we come together at our offices at our discretion as an opportunity to feel more team spirit, immerse in our culture, and familiarize ourselves with our way of workings.

We offer the opportunity for a two-month full remote work program, allowing

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