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Delivery Consultant

1 month ago


الرياض, Saudi Arabia IBM Full time

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let’s talk.

Your Role and Responsibilities
The Expertise Connect (EC) Team is looking for a highly skilled individual to join their team on the Integration portfolio side, focusing on Cloud Pak for Integration. EC is a growing and revenue generating arm of Expert Labs. EC contracts provide IBM Clients access to a Subject Matter Expert (SME). The Subject Matter Expert will combine deep specialty skills in the assigned IBM Product with working knowledge of Client's solution to provide customized technical assistance as follows:
Technical Planning, Decision-Making, and Problem-Solving
- provide input into technical decision-making related to the Product;
- collaborate with Client in proactive planning for problem avoidance and potential increased solution capability in its use of the Products such as change management, Product end-of-life, containerization, upgrades, migration, adopting additional product features, and similar planning;
- guide Client in performance tuning and resolving stability concerns;
- other optional technical activities as prioritized by Client and mutually agreed with IBM that fit within the time allocated in the Order.

Technical Knowledge Sharing
- review skills of Client's team as they relate to the Product and provide recommendations on how to close any gaps identified;
- provide technical information to Designated Contacts in usage and proven practices for the Product;
Your role also requires the ability to be flexible towards the client's needs and bring resolution to their requirements quickly and efficiently. Your goal as a successful SME resource is to help clients minimize the risk of downtime, successfully deploy and integrate new solutions, manage upgrades or migrations and efficiently integrate IBM Best Practices in their use of the IBM Integration product suite. If you love working with clients, enjoy creative and hands-on problem solving and can network across multiple teams to drive resolutions to many different kinds of problems - this is the role for you

Required Technical and Professional Expertise
- Demonstrate a history of success as a delivery consultant, pre-sales, enterprise architect, or equivalent role for at least 2 - 3 years
- At least 1- 2 years of experience in the consulting of the following IBM products:

- IBM Cloud Pak for Integration:

- API Connect / DataPower
- MQ
- App Connect Enterprise (ACE)
- Basic experience in consulting for Openshift, Ansible, Kubernetes, Linux
- Have a proven track record of at least 1 - 2 years of technical client management remote and on client site
- Have handled difficult customers or situations and can demonstrate resolutions
- Proven ability to navigate data and people to find answers
- Execute customer success plan to drive adoption post-deployment and guide clients through their migration projects

Preferred Technical and Professional Expertise
Additional consulting skills: Cloud Pak for Integration and RedHat OpenShift Container Platform
About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with