End User Computing

2 weeks ago


Jeddah, Saudi Arabia Ceenex Global LLC Full time

**Experience: 4-6 years (L2)**

**Key Responsibilities**:

- Install, configure, and troubleshoot desktops, laptops, printers, scanners, and other peripheral devices, ensuring optimal performance and usability.
- Collaborate with Level 3 support and vendors to resolve escalated technical issues and coordinate hardware repairs or replacements as needed.
- Document all support activities, including troubleshooting steps, resolutions, and system configurations, in the ticketing system to maintain accurate records and facilitate knowledge sharing.
- Provide end user training and guidance on the use of hardware, software, and productivity tools to enhance user proficiency and productivity.
- Participate in the evaluation and testing of new hardware, software, and technologies to ensure compatibility and usability in the organization's environment.
- Adhere to established IT policies, procedures, and security standards to safeguard corporate data and infrastructure integrity.
- Assist in the development and maintenance of technical documentation, user guides, and standard operating procedures (SOPs) to support end user computing activities.

**Qualifications**:

- Bachelor's degree in Information Technology, Computer Science, or related field preferred.
- 4-6 years of experience in providing technical support and troubleshooting in a corporate IT environment, with a focus on end user computing and deskside support.
- Experience in diagnosing and resolving hardware and software issues for desktops, laptops, printers, scanners, and peripheral devices.
- Excellent customer service skills with the ability to communicate technical information effectively to non-technical end users.
- Strong problem-solving and analytical skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.
- Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent are a plus.
- Ability to lift and move computer equipment and peripherals as needed.

Application Question(s):

- How soon can you join if selected?

**Education**:

- Bachelor's (required)

**Experience**:

- relevant: 4 years (required)

Application Deadline: 31/03/2024



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