Training Applications

1 week ago


Jeddah, Saudi Arabia DHL Full time

**Training Applications & End User Support Specialist**

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

**DHL Global Forwarding** has an opening for a **Training Applications & End User support Specialist **in **Jeddah. **Where you will help to Contribute to the Country Business Process, System & Training process to deliver and continuously improve business process requirements, business process framework, business solution design, business process & system change management and system training design and support.
- Join us in connecting people and improving lives._

**In this Training Applications & End User Support **Specialist position**
- You will drive standardization & process optimization in close cooperation with IRR priorities.
- You will have to review and distribute User Releases/Helpful hints and training manuals to Super / End users where necessary.
- You will drive cross functional alignment on country training needs (HR/FiCO/Products)
- You will drive standardization & process optimization in close cooperation with Regional BPST manager
- You will define and provide training courses to provide targeted, process-oriented training programs
- You will develop a culture of quality, service excellence and continuous improvement
- You will have to ensure appropriate talent knowledge maintenance organization and improvement
- You will have to contribute to a team spirit of effectiveness in the team

**Now, here’s what we need from you**
- 1-2 years’ experience as a country BPO team member
- 4 years’ experience of Training management
- Good Knowledge of Local reality
- Bachelor’s degree or Higher in Information management or general management
- Fluent English (written and spoken)

**We offer**:

- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary

**Why join DHL Global Forwarding?**

Our **TOP EMPLOYER prestigious certification** attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, **when people think of forwarding; we want them to think DGF **because we have:

- The** largest global network** with more than ~30,000 passionate employees
- The most **efficient processes** and **fastest response times**:

- The **best solutions** and **best customer service**

**Our Vision**:The Logistics Company for the World.

**Our Mission**:Excellence. Simply Delivered.
**Our Purpose**:Connecting People, improving lives.
**Our Values**:Respect & Results
**Our Goals**:Employer, Provider, and Investment of Choice, Living Responsibility
- DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics._



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